The Technology Analyst, Hotel System can be based out of Philadelphia, PA, or Harrisburg, PA. The Technology Analyst works across HHM’s portfolio to coordinate hotel technology projects, troubleshoot escalated system issues, and manage vendor relationships with a focus on PMS and POS systems. The position includes up to 30% travel to hotel properties across the nation as needed for support and special projects. This position collaborates with vendors to support other property-based technologies as needed. The preferred candidate will have a fundamental understanding of the hotel technology stack and have experience in the hospitality industry. This position reports to the Technology Manager of Hotel Systems. Hersha Hospitality Management (HHM) is an industry-leading hotel investment, management, and development firm that provides turn-key management solutions to over 200 hotels across North America, which includes world-class brands in the select service and full-service markets as well as a collection of independent and boutique hotels. Responsibilities: • Independently coordinate approved hotel technology projects across the portfolio. • Coordinate hotel technology installations and upgrades at existing and newly acquired hotels; with a focus on PMS and POS systems. • Collaborate with the HHM IT team, property teams, and vendors to resolve problems in technology systems including hospitality applications, networks, and telecommunications. • Provide system training to hotel and corporate employees. • Provide weekly and monthly updates on assigned projects. • Publish timely and thorough documentation on administration and support of all related systems. • Support a variety of interfaces between hotel PMS and associated hotel technology. • Manage third-party vendor relationships to maintain and resolve problems for hotel systems: voice and data circuits, guest WiFi, PBX, PMS, POS, and guest entertainment/technology. • Respond to after-hours emergencies from the corporate support team. • Follow all national brand standards.  • Track all property IT work in the corporate help desk system accurately and timely. • Perform other duties as required. Qualifications: • Bachelor's degree or equivalent certifications and work experience in information technology is required • 2+ years of hospitality technology and project management experience is preferred • Technical and operational experience with PMS and POS systems, specifically Micros/Oracle PMS and POS products is a huge plus • Experience in PCI compliance-related controls is highly desired • Flexibility for regional and local travel up to 30% of the time HHM BENEFITS AND PERKS • Competitive wages for full-time and part-time opportunities • Medical, Dental, and Vision Health Insurance • Paid Time Off • 401k Company Match • Free Basic Life Insurance • Travel Discounts • Commuter Transit and Commuter Parking Benefits • Employee Assistance and Wellness Program • Educational/Professional Development WORK ENVIRONMENT AND CONTEXT • Required to sit for extended periods, lift up to 50 pounds, bend, reach, and use hands and fingers to operate a keyboard. • Work schedule varies and may include extended work hours and work on evenings and weekends.

• Independently coordinate approved hotel technology projects across the portfolio. • Coordinate hotel technology installations and upgrades at existing and newly acquired hotels; with a focus on PMS and POS systems. • Collaborate with the HHM IT team, property teams, and vendors to resolve problems in technology systems including hospitality applications, networks, and telecommunications. • Provide system training to hotel and corporate employees. • Provide weekly and monthly updates on assigned projects. • Publish timely and thorough documentation on administration and support of all related systems. • Support a variety of interfaces between hotel PMS and associated hotel technology. • Manage third-party vendor relationships to maintain and resolve problems for hotel systems: voice and data circuits, guest WiFi, PBX, PMS, POS, and guest entertainment/technology. • Respond to after-hours emergencies from the corporate support team. • Follow all national brand standards.  • Track all property IT work in the corporate help desk system accurately and timely. • Perform other duties as required.