COMPANY DESCRIPTION
HiHealthCare is a locally owned, serving hospitals, homecare, correctional and medical facilities across the Hawaiian Islands. HiHealthCare is a division of The Hawaii Group, Hawaii’s leading business process outsourcing firm.
At HiHealthCare, we specialize in connecting healthcare professionals, nurses and caregivers with the medical facilities and community positions in need of their expertise. We serve our clients with the same compassion we would share with our own families, but with the professionalism of medical practitioners. We strongly believe in working personally and directly with our patients and staff, connecting through core principles of integrity, transparency, and dedication.
We are committed to the consistent delivery of quality, dependable service and professionalism through our three divisions HiHomeCare, HiNursing and Cradles N Crayons.
POSITION SUMMARY
The Client Services and Staffing Manager position actively searches for qualified licensed nursing staff of all disciplines to join the HiHealthCare team in working in medical facilities and/or homes of medically fragile children and to staff medical facilities and home care clients in the community. This position will screen and interview potential candidates, working directly with the Clinical Director and other leadership to determine staffing needs and fills those positions based on contract and Agency standards. This position will also serve as point of contact for medical, correctional, clinical facilities across all of Hawaii, building community relationships, finding, and filling staffing needs, assisting with contracts, etc.
The Client Services and Staffing Manager primary location is in the main office in downtown Honolulu, Monday through Friday. This position works with the clinical team to ensure that all needs are being addressed and responded to in accordance with Agency standards. This position will be required to meet and maintain any certifications and requirements set forth by the Agency and State and Federal Regulations.
PRIMARY FUNCTIONS
Creates overall strategy for recruiting and hiring candidates that meet contract qualifications and collaborates with leadership to develop comprehensive recruiting strategies for all divisions.
Actively networks and pursues staffing opportunities within current contracts through regular follow-up and rapport building.
Manages Quality Assurance measures as pertains to candidate qualifications, client satisfaction, and staff satisfaction.
Actively recruits qualified medical professionals to meet the staffing skill sets and needs for all service contracts to include but not limited to:
Sources, reviews, and markets positions to candidates including benefit overview.
Creates, updates, and posts job postings through APS and social media.
Reviews resumes, screens, selects, interviews, and evaluates potential candidates.
Educates all candidates on prospective clients, positions, and benefits all divisions of HiHealthCare.
Coordinates and schedules phone interviews with Nursing Supervisor and Clinical Director for all home care candidates.
Acts as point of contact on all HiNursing specific contracts for services, maintaining relationships with administrators, tracking contract availability and terminations.
Identifies alternative recruitment methods such as online recruitment methods, professional organizations, job fairs, social media, etc., to target skilled individuals requiring varying and specific industry certifications and licenses.
Provides recommendations in determining recruitment budget to include job fairs, events, recruitment tools and vendor fees.
Ensures up-to-date recruitment metrics are maintained and provided on a weekly basis, detailing hiring activity to include number of openings, average days open, average fill days, location, status, etc.
Provides reports pertaining to recruiting and hiring as directed by President and other leadership for management and tracking purposes.
Promotes equal opportunity employment by analyzing results of outreach efforts and modifying recruitment efforts based on those results. Implements diversity recruitment initiatives and participates in applicable recruitment conferences and outreach efforts.
Maintains accurate and up-to-date recruitment and applicant files. Works closely with Compliance Coordinator to manage employee files and maintain licenses, certifications, and other agency standards.
Assists with in-office trainings, recruiting events, and conferences.
ADDITIONAL SUPPORT FUNCTIONS
Works with Payroll and Onboarding to ensure staff information is accurate and entered into payroll and point of care systems.
Remains up-to-date on latest recruitment technologies, makes recommendations on recruitment sourcing initiatives and advises client groups of latest resources.
Participates in team meetings, providing updates and reports weekly.
Contributes to agency policy and standard review and audits as assigned by Clinical Director or COO.
Additional tasks as assigned by Clinical Director and/or other leadership.
Maintains HIPAA compliance.
SKILLS & ABILITIES
Must be able to follow best practices when working with confidential information and documents according to agency standard.
The ideal candidate has previous recruiting experience in a health care setting.
Must have strong organization skills.
Must be able to demonstrate attention to detail.
Ability to communicate effectively through written and verbal.
Must have prompt follow through and work with a sense of urgency.
Must have good customer service skills and an ability to problem solve.
Must be team player and be able to work with people from a variety of cultures and backgrounds.
Ability to establish and maintain good working relationship with nursing employees.
Experience with common social media (i.e. Facebook, LinkdIn) a plus.
Education & Experience: High school degree or equivalent. An Associate’s Degree or higher in Human Resources, HealthCare Administration or equivalent a plus. A minimum of one (1) year of experience recruiting. Health care industry experience a must.
Computer Skills: Proficient knowledge of Adobe Acrobat and MS Office, including Word, Excel and Outlook. Experience with fax, e-fax, and standard office equipment required.
Other Requirements: This position works directly with clients, patients and staff from varying demographics and backgrounds, the Recruiter must be able to communicate and listen carefully and professionally. HiHealthCare/HiGroup focuses on a healthy and aloha culture, so all employees are expected to actively contribute to the overall positive culture of the company.
WORKING AT THE HIGROUP
*Note that some benefits may only be available to full-time employees, and some benefits are pro-rated based on the number of hours actually worked.
We encourage an active, Hawaii lifestyle by supporting our employees’ interests, efforts, and activities; HiGroup is proud to be recognized as one of the Best Places to Work in Hawaii for eleven (11) years in a row!
Since its inception, the HiGroup team has enjoyed exceptional benefit packages. Alongside traditional options, such as full medical, dental, vision, drug, disability, life insurance, 401K, flexible spending, supplemental benefits, and profit sharing, as well as a generous PTO and holiday leave program, HiGroup also proudly offers its employees even more generous support at work, at home, and in the community. Offering paid time off for employees to volunteer as well as investing in learning and development opportunities company-wide, HiGroup enthusiastically encourages their team members’ desires to be good citizens on and off the job.
We encourage career development by providing regular performance evaluations and reimbursements for continuing education for professional certifications.
Below are a few of the benefits offered:
Daily employer provided lunch under the HiGroup Daily Grinds Program.
Gym/fitness reimbursements.
Parking or buss pass subsidy.
Cell phone reimbursement (must meet policy requirements)*.
Regular in-office massage therapy.
Support of continuing education.
12 paid holidays (includes your birthday off).
Paid time off for volunteering.
Employee snacks and drinks.
Career advancement.
401K, 4% matching and profit sharing (after eligibility requirements are met)*.
Health benefits (after eligibility requirements are met)*.
Life Insurance*.