Job Description
POSITION SUMMARY:
HIAS seeks a Development Operations & Communications Manager to provide support to the Development department. Reporting to the Associate Director, Development Operations, this role helps to drive forward both HIAS’ fundraising activities and its engagement activities, and assists in fostering and maintaining HIAS’ relationships with donors. This role will work closely with a wide variety of internal stakeholders, both within the Public Affairs division and outside of it, as well as liaise with vendors and consultants.
ESSENTIAL FUNCTIONS:
Oversees the gift entry and acknowledgment process, ensuring gifts are acknowledged in a timely and accurate manner.
Oversees lockbox vendor relationship and gift, acknowledgment, and data processing services.
Manages donor helpdesk to ensure inquires received are answered efficiently and accurately.
Creates, edits, and updates donor communications materials, processes, and content, including acknowledgments and informational brochures.
Collaborates with other departments to research, develop, and implement best practices for donor communications.
Supports preparation of the annual report.
Develops and maintains Development Operations processes and procedures to ensure efficient workflow and best practices.
Coordinates with Finance to ensure that contributions are coded and recorded properly.
Enters and maintains data in Raiser’s Edge.
Supervises Development Associate and Database Administrator.
Assists in other Public Affairs projects as assigned.
QUALIFICATIONS & REQUIREMENTS:
At least 4 years of experience in a nonprofit fundraising/development environment.
Experience with fundraising data management systems required, particularly Raiser’s Edge.
Experience in gift and acknowledgment processing.
Must be detail-oriented, with excellent planning and organizational skills; ability to prioritize and manage time efficiently in a fast-paced work environment.
Advanced skills in Microsoft Office (especially Word and Excel).
Excellent writing, proofreading, and editing skills.
ABOUT US:
HIAS is a global Jewish nonprofit organization working across five continents to ensure that refugees and displaced persons are protected. Throughout the United States, we help refugees reunite with families, resettle and become self-sufficient. Guided by our values and history, we help refugees rebuild their lives in safety and security and advocate to ensure that all displaced people are treated with dignity.
_HIAS is committed to a diverse and inclusive workplace. As an equal opportunity employer, all qualified applicants will be considered for employment without regard to race, color, national origin, ethnic background, citizenship status, religious creed, sex, gender, sexual orientation, physical disability, mental disability, medical condition, genetic information, marital status, familial status, pregnancy, childbirth, age, protected veteran status, political orientation or other legally protected status. _