Job Title: Customer Service Manager Location: Adelanto, CA Position Type: Full-Time About Us: High Caliber Direct Inc. (DBA Green Scorpion Organics, Inc.) is a leading cannabis delivery service based in Adelanto, California. We take pride in providing top-quality cannabis products and delivering exceptional customer experiences. As we continue to grow and expand, we are seeking a dedicated and experienced Customer Service Manager to join our team. Key Responsibilities: • Customer Service Excellence: Take ownership of all customer inquiries, concerns, questions, grievances, and issues, ensuring they are handled with professionalism, empathy, and efficiency. • Training and Development: Train, mentor, and develop customer service representatives to enhance their skills in addressing customer needs effectively. • KPI Establishment: Collaborate with the executive team to establish Key Performance Indicators (KPIs) for the customer service department and create data assets to monitor and measure team performance. • Data Analysis: Analyze customer service data and feedback to identify areas for improvement and implement strategies to enhance the customer experience. • Driver and Call Center Team Oversight: Oversee the driver and call center teams to ensure efficient operations, timely deliveries, and seamless customer interactions. • Continuous Improvement: Continuously seek opportunities to improve processes and procedures related to customer service, developing and implementing best practices. • KPI Reporting: Generate regular reports on customer service performance, KPIs, and trends, and present findings to the executive team for strategic decision-making. • Community Engagement: Promote community engagement initiatives and events that align with our brand values and positively impact customer relations. • Other Duties: Perform other duties as assigned, contributing to the overall success and growth of our company. • Night and Weekend Coverage: Provide essential oversight for the call center and drivers during nights and weekends to ensure seamless coverage and timely issue resolution. Qualifications: • Proven experience in customer service management, preferably in a fast-paced or regulated industry. • Excellent communication and interpersonal skills. • Exceptional problem-solving abilities and a customer-centric mindset. • Strong analytical skills and familiarity with data-driven management. • Proficiency in regulatory compliance and the ability to stay updated on industry changes. • • Ability to establish and track KPIs for the customer service department. • Knowledge or interest in the cannabis industry and products. • Proficiency in data analysis and reporting. • Flexibility to adapt to a dynamic operational environment. • A commitment to delivering exceptional customer service. Benefits: • Competitive salary and performance-based incentives. • Paid time off • Opportunities for career growth within a rapidly expanding industry. • A positive and inclusive work environment. • Employee discounts on cannabis products.

If you are passionate about leading a team, creating data-driven strategies, and delivering exceptional customer service in the cannabis industry, we encourage you to apply for the Customer Service Manager position at High Caliber Direct Inc. (DBA Green Scorpion Organics, Inc.). To apply, please submit application through this platform. High Caliber Direct Inc. (DBA Green Scorpion Organics, Inc.) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.