About us

We are a community-based hospital located near the historic White Rock Lake community, that serves the Dallas, Garland, Mesquite and surrounding areas. We specialize in a wide range of services including comprehensive medical/surgical care, bariatric, cardiology, outpatient and emergency medicine.

Our mission is to deliver exceptional healthcare with compassion and excellence. We are seeking compassionate, care-minded individuals to join our company and make a difference. As a member of the White Rock Medical Center team, you can advance your skills while working in a supportive and patient-focused environment.

Position Summary We are seeking detail-oriented, experienced individuals to join our Health Information Management (HIM) team. As a member of our team, you'll support patient safety, data integrity, and compliance in a collaborative and professional environment. The HIM Technician II is responsible for maintaining the integrity, accuracy, security, and confidentiality of medical records in compliance with HIPAA and hospital policies. This on-site position supports clinical and administrative operations through advanced knowledge of health information systems, regulatory guidelines, and records management best practices.

Essential Duties and Responsibilities

• Oversees record completion and analysis processes, including physician documentation deficiencies and chart completion tracking.
• Supports coding and billing departments through timely chart assembly and record availability.
• Prepares and responds to audits, subpoenas, and requests for medical records in accordance with regulatory timelines.
• Serves as a department resource for EMR access, chart navigation, and troubleshooting.
• Assists with chart abstraction and data integrity checks to ensure accurate reporting and documentation.
• Participates in departmental performance improvement and compliance activities.
• Assists with onboarding and training of new HIM staff.
• Demonstrates a high level of confidentiality, accuracy, and timeliness.

Knowledge, Skills, and Abilities

Behavioral Standards

• Wears nametag properly; follows dress code policy; answers phone correctly and promptly; meets deadlines; acts ethically and respectfully.
• Maintains professional and courteous communication with staff, providers, and patients.

Communication/Knowledge

• Understands and explains HIM processes clearly; utilizes AIDET principles in all interactions.
• Provides support and education to departments as needed.

Collaboration/Teamwork

• Attends staff meetings; adheres to HIPAA and patient rights policies.
• Participates in safety, emergency, and disaster response procedures.
• Supports a clean, secure, and organized records environment.

Education & Experience

• Minimum of 5 years of HIM experience in a hospital or multi-specialty setting.
• Familiarity with EHR systems (e.g., Meditech, Epic, Cerner) required.
• Experience with release of information, chart analysis, and audit response preferred.
• High School Diploma or GED required. Associate's degree in Health Information Technology or related field preferred.
• RHIT, RHIA, or other AHIMA certification preferred.