RESPONSIBILITIES

• Define objectives and drive the team to hit key milestones to increase acquisition and activation.

• Build and help to standardize business reporting for strategic analysis and internal business review

• Provide recommendations and take actions based on strategic objectives, forecast or performance metrics.

• Enhance sales productivity by enabling the team to work smarter by simplifying processes and evaluating new tools.

• Create and maintain documentation on sales processes, policies, and relevant sales training materials and assist with onboarding new sales talent.

• Work with Finance, HR, and sales management to develop sales incentive programs and compensation planning in order to increase sales productivity.

• Identify and eliminate sales process bottlenecks and inconsistencies.

• Own the end-to-end process of tracking the sales funnel and operational metrics and delivering regular insights to the business; define and deliver techniques to improve the funnel performance for sales management.

• Assist with Salesforce administration and project prioritization.

• Produce and review actionable and accurate sales reporting for reps, managers, and sales leaders.

• Partner with sales reps and marketing to refine lead qualification process, analyze and report on campaign performances with reporting and dashboards.

• Refine customer segmentation, assist with territory management, and help create a plan to enhance renewal and upsell processes.

• Demonstrated success in a sales ops, business ops, or similar role.

• Ability to understand high-level sales strategies, translate them into system and process requirements, and ensure local execution and business impact.

QUALIFICATIONS

• Analytical and demonstrated ability to extract key business insights through data analysis.

• Proven Salesforce subject matter expert with experience creating reports, optimizing processes, training new hires, managing dashboards, and more.

•Ability to manage multiple priorities and tasks; proven strong organizational and project management skills in a fast-paced environment.

• Track record in driving change and removing hurdles in fast growth organizations by working cross-functionally with Marketing, Finance and IT.

• Excellent written and verbal communication skills, including presenting to C-level executives

• Agile, self-starter who can work independently and collaboratively.

• Advanced Excel skills with a strong understanding of Salesforce, other CRM applications and email marketing strategies.

Experience

• Bachelor’s degree in a technical or business-related field.
• 5+ years of experience in sales operations
• Experience building and/or managing a sales operations team.