Here’s the deal. Our client is all about helping researchers break free from tools that just don’t cut it. Unleashing problem-tackling products that make a huge difference in the real science they do every day. That’s their mantra, their promise and they own it. Their tribe is different. They thrive on moving fast, taking risks and persevering through failure. They embrace the unknown and they are happy to make mistakes. They are there for each other and they crave diversity because they know that building a truly diverse tribe will make them better at everything.
They are building the next cool life sciences tools company and are looking for the next generation of high octane sales and support rock stars. They want people who are willing to roll up their sleeves, sweat, think outside the box and create something special with them.
DUTIES AND RESPONSIBILITIES - Support our client's Analytical tools
- Conduct pre-sales technical presentations and seminars
- Plan and execute demonstrations of our client's analytical instruments
- Maintain an expert-level knowledge of the product line
- Pro-actively provide post-sales account development support
- Install, QC instruments, and train new customers
- Provide front-line technical support and work with internal escalation teams as needed
- Keep CRM system up to date with customer notes and issues
- Maintain positive customer relations
QUALIFICATIONS - MS degree in Biochemistry, Biophysical sciences or a related scientific fields, PhD preferred
- 3+ years in customer support, FAS, or related biotech industry roles preferred
- Experience working with protein stability applications, formulations screening, biologics
- Working Knowledge of laboratory techniques (ex. Fluorescence, UV-Vis, DSC, DLS, SLS, ITC, DSF, etc.)
- Demonstrated experience designing biological assays and solving complex scientific problems
- Experience teaching or training
- Able to lift 40 pounds· Ability to travel up to 30% overnight when required
- Location- Southern California/South West, including but not limited to San Diego, Greater Los Angeles