Based in the Eastern US this role requires a working knowledge and demonstrated experience in molecular techniques with a special emphasis on Next Generation Sequencing and real-time PCR. Experience of single cell analysis would be an advantage. The role includes conducting product demonstrations, customer training's and providing support to help our customers achieve optimal results. You will have the ability to independently design and execute laboratory experiments and analyze and interpret results to determine next steps. You will guide customers in experimental design and work closely with the commercial team in pre-sales support activities. You will need to manage multiple priorities effectively to achieve your goals. This position will be a field-based position working from a home location site in the territory.

RESPONSIBILITIES:

• Design and execution of experimental strategies, and the interpretation of results
• Hands on demonstration of protocols and workflows. Troubleshooting customer results
• Instrumentation and reagent workflow demonstrations in house and at customer sites
• Customer training to include seminars, workshops, instrumentation and reagent training
• Designing, planning, organizing and performing operator trainings for new and existing customers
• Mentoring and training other members of the applications team
• Provision of second level technical support to in-house and field support personnel
• Performing instrument validation. Reviewing operational quality of equipment, and instruction of customers in operation and maintenance of systems
• Provision of scientific support in Molecular Biology and Genomics in regard to operational questions from customers as well as internal peers with focus on single cell analysis/ customized library prep assay development / set up
• Identification of complaints, reporting according to the most recent guidelines, supporting the complaint handling process
• Keeping knowledge up to date with respect to new products and procedures to give an optimal support for training and demonstrations
• Liaising closely with the sales team to provide support for current and potential customers
• Provision of support at trade-shows, European and locally organized, to demonstrate the platforms and technologies and to support the local teams

REQUIREMENTS

• Bachelors degree in Life Sciences field; Masters and/or Phd preferred.
• Must have experience in a lab with next generation sequencing, adequate to have a strong foundation and knowledge base of next generation sequencing.
• Must be comfortable with public speaking and presentation skills, customer facing.
• Must have good presentation skills and effective communications skill.
• Experience in customer interaction and support.
• Experience with working in an international environment, preferred.
• Ability and willingness to maintain a travel schedule of up to 50% travel as required.