Job Description

Hire Logic seeks a Customer Support Specialist with a globally recognized medical devices manufacturer in the Santa Clarita Valley.  As a Customer Support Specialist, your expertise will support product and recipient related responsibilities including addressing recipient accounts. This is an exciting opportunity for a specialist with exceptional customer service experience. 

THIS OPPORTUNITY REQUIRES AN IMMEDIATE* START AND WILL BE CONSIDERED A LONG-TERM TEMPORARY OPPORTUNITY

PRIMARY RESPONSIBILITIES:

• New patient registration, new product or replacement product
• Research and verify correct shipment of product
• Verify patient ID, and patient service agreements
• Process contracts in database
• Coordinate with Sales department and legal department on approval process
• Complete RMA Task Board assignments
• Adhere to all compliance policies
• Follow-up on RMA’s, all back-up products
• Assist in all re-call activities when applicable

REQUIREMENTS:

• High School Diploma or GED
• Customer Service/Clerical Office in high volume, manufacturing environments
• Knowledge and skills related to biology, medical terminology, medical products or manufacturing a plus
• Excellent written and verbal communication skills
• Detail oriented, organized, and consistent

*Upon passing a drug and background check