ARE YOU AN EXTRAORDINARY LEADER THAT WILL CONTINUE FOSTERING PARTNER DEVELOPMENT AND MEMBER ENGAGEMENT IN OUR MEMBER CENTERS?

ARE YOU A SELF-MOTIVATED, HIGH ENERGY PARTNER WITH A PROVEN LEADERSHIP TRACK RECORD WHICH FOCUSES ON THE PEOPLE?

IF SO, YOU CAME TO THE RIGHT PLACE. WE TAKE PRIDE IN DEVELOPING OUR FUTURE LEADERS AT WPCU. IF CHOSEN FOR THIS POSITION, YOU CAN EXPECT TO RECEIVE TOP-NOTCH MANAGEMENT TRAINING AND EXPERIENCE. THAT’S OUR PLEDGE TO YOU!

THE MEMBER CENTER MANAGER IS RESPONSIBLE FOR LEADING ALL ASPECTS OF MANAGING THE MEMBER CENTER INCLUDING MEMBER SERVICE AND MEMBERSHIP GROWTH FOR HIS/HER MEMBER CENTER IN ALIGNMENT WITH THE ORGANIZATION’S SERVICE DELIVERY STRATEGY.

1. Leads an extraordinary member center operation that is adequately staffed with well-trained and motivated Partners. Ensures Partners perform in a safe and sound manner and consistently utilize corporate service standards to deliver an extraordinary service experience for all Members. (30%)
2. Hires and supervises Member Center Partners who actively support the overall service delivery strategy. Responsible for training, certification, consistently coaching, conducting regular reviews, and developing Member Center Partners for advancement.  (20%)
3. As a working Manager, interacts with Members to help meet their needs. Educates and trains Members on how to utilize convenient services, including PTM technology where applicable, and encourages increased use of the cooperative while building and increasing member engagement. (15%)
4. Establishes expectations, manages results, holds regular and engaging staff meetings to communicate results, relays expectations, and recognizes successes and opportunities for improved/enhanced performance. (10%)
5. Ensures assigned Member Center is operating efficiently and reliably, in compliance with applicable laws, regulations, and rules, have appropriate operating controls to mitigate risk, and are performing at a high level. (10%)
6. Provides support with budgets, reporting, and operating plans for Member Centers and projects impacting the Member Center Network.  (10%)
7. Performs other duties as required including representing WPCU at community and public events. (5%)

Required Skills

1. A post-secondary degree or equivalent relevant experience required; Bachelor’s degree preferred.
2. Must have at least five years in the retail financial services industry with at least two in a supervisory position. Familiarity with supervising a consultative service operation is a plus, as is a proven track record in meeting and exceeding goals and objectives.
3. Must have business management experience to include: process management, operational analysis, report writing, presentation and writing skills, and use of technology solutions.
4. Must have a demonstrated ability to recruit, hire, coach and develop staff to create a team environment.
5. Must be able to learn and use a variety of software applications such as Microsoft Office and the credit union’s core processing systems.

Required Experience

1. A post-secondary degree or equivalent relevant experience required; Bachelor’s degree preferred.
2. Must have at least five years in the retail financial services industry with at least two in a supervisory position. Familiarity with supervising a consultative service operation is a plus, as is a proven track record in meeting and exceeding goals and objectives.
3. Must have business management experience to include: process management, operational analysis, report writing, presentation and writing skills, and use of technology solutions.
4. Must have a demonstrated ability to recruit, hire, coach and develop staff to create a team environment.
5. Must be able to learn and use a variety of software applications such as Microsoft Office and the credit union’s core processing systems.