About the Customer Service Expert position

The ideal candidate will be hard-working professional able to undertake a variety of office support task and work diligently under pressure. This person will be comfortable with a high degree of attention to detail and discretion as well as incorporating new and effective ways to achieve better results also, Customer Service with a smile, Flexibility with job duties.

We are looking for a Customer Service Expert  to join our team and help us with front lines on answering the phones. Your duties will include a wide range of activities in the office from answering the phone to basic bookkeeping.

We expect you to be able to work diligently and help maintain smooth office operations, possess great communication skills and be reliable. You should also be familiar with office equipment and procedures.

Customer Service Expert responsibilities are:

• Mandate all incoming service calls.

• Manage Service Titan records ensuring their relevancy and accessibility

• Perform basic bookkeeping activities and issue invoices, checks and so on

• Manage incoming and outgoing mail

• Answer the phone to take messages or redirect calls to appropriate colleague

Customer Service requirements are:

• 1+ years' experience of working on Customer Service position

• Good practical experience with office devices and processes

• Excellent customer service 

• Excellent communication, organizational and multi-tasking skills

• High school diploma