HOJ Innovations – Hesco Services is currently seeking outstanding candidates for a Service Dispatcher. The Service Dispatcher is responsible for scheduling and coordinating service calls, taking incoming customer calls and provide clerical support activities for our operational resources. Ultimately, this individual will act as primary liaison with customers to schedule work on overhead cranes, conveyors, and other general material handling equipment. Customer interaction, communicating with the Field Technicians, and coordinating job priorities with Service Managers will be an everyday occurrence. The successful candidate will have dispatch and scheduling experience, have outstanding customer service skills, a keen eye for detail, be able to work quickly and efficiently.
About Us:
Hesco Services is an integral part of a larger engineering and material handling company, HOJ Innovations. We started out 60 years ago as an engineering-driven family business with a mission to change the industry. Known as the intermountain leader in material handling services, Hoj offers total warehouse solutions from custom engineering to fabrication, equipment sales, installation, maintenance and inventory management.
We are a very team oriented and customer driven company culture. As HOJ continues to grow and extend the boundaries of modern material handling and logistics, one thing that has remained the same is our passion for providing the most rigorous and creative design solutions, backed up by exceptional customer service and friendly, caring people. We work hard together and when you are here, you feel like family. To find out more about our company and what we do, visit our websites at www.hoj.net. We look forward to hearing from you!
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES :
Interacts and communicates with Service Managers and Field Technician Supervisor to assign/dispatch Service Technicians
Schedules or dispatches technicians to appropriate locations
Takes incoming calls from customers to address questions, problems, or requests for service or equipment
Records and maintains files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information
Computes and records charges, refunds, cost of lost or damaged goods, freight charges, rentals, and similar items
Reviews inspection reports and forwards project paperwork for final billing
Generates Work Order documents and dispatches field service technicians
Ensure that all new service programs (e.g. standard repair times, exchanges, etc.) are carried out by all service employees
Schedules personnel, materials, sub-contractors, and equipment based on project needs, skill sets, and availability
Plan and coordinate implementation of maintenance contracts
Coordinates service resources by connecting open jobs with parts ordered and received
Reviews inspection reports and forwards project paperwork for final billing
Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests
Responsible for generating, interpreting, and printing various assigned reports
Maintain communication to promote the concept of "total quality" customer service
Performs other duties as assigned
Required Skills & Qualifications:
Education & Experience:
Benefits:
We offer competitive compensation and comprehensive benefits and programs that help our employees thrive in both their professional and personal lives. Some of the employee benefits include:
Our culture is built on the belief that every team member has a real, personal impact – on our people, our customers, and our world. You won’t find a better place to continue your career than at HOJ Innovations.
Job Type: Full-Time
Typical Work Schedule: M-F 7:00 am – 4:00 pm
Work Authorization: United States (Required)
We are committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.