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FRONT RANGE COMMUNITY COLLEGE

ACADEMIC SUPPORT CENTER SUPPORT STAFF - PART-TIME HOURLY

WHO WE ARE

We are the largest community college in Colorado, enrolling close to 28,000 credit students annually. We were one of 30 colleges in the initial American Association of Community Colleges Pathways Project, recently selected as a “Most Promising Place to Work” in Diverse Magazine, and profiled as one of six top community colleges for transfer student success in a recent Aspen Institute publication. We have developed a strong strategic plan focused on improving student graduation and transfer rates and have made significant investments in advising and other student support programs. 

We also have a strong commitment to inclusion, equity, and diversity. We are actively seeking to hire a workforce that matches our student community and will support our Philosophy of Inclusion. 

We are guided by the philosophy “One College, Many Communities.” Campuses share many common values, goals, and practices, but are also given the opportunity and flexibility to develop unique cultures and programs that serve individual communities. In addition, we have a clear vision outlined in its strategic plan. For more information, visit the following: www.frontrange.edu and VISION 2020.

WHO YOU ARE

This position will provide general office support to the Academic Success Center and Disability Support Services, by responding to student needs. This is a temporary part-time position (up to 28 hours/week) with the potential of working through May 2022.  

SELECTION PROCESS

Preliminary screening will be made on the basis of completed application package submitted by candidate. Completed application package includes:

1. Letter of interest detailing experience as related to the position
2. Resume

BEGINNING IN MID-DECEMBER, ALL EMPLOYEES OF FRCC WILL HAVE A CHOICE TO SUBMIT A COPY OF THEIR VACCINATION CARD OR TO AGREE TO WEEKLY COVID-19 TESTING.

HOURLY RATE: $17.04

BENEFITS: Variable hour employees will have their hours measured on an annual basis to determine eligibility to enroll in medical health insurance only for the following benefit period.  (SEE: 2020-2021 Instructor & Variable Hour Employee Benefit Information)

PRIMARY DUTIES: 

Welcome desk and front line customer service.

• Redirect/connect students to appropriate resources around the campus/college.
• Answer phones and transfer calls.
• Assist Math Lab with student log ins.
• Schedule Writing Center appointments and answer questions.

Data Entry

Clerical Work (schedule rooms, filling out request forms, photocopying, interoffice mail, maintain bulletin board etc.)

Help maintain an organized and clean department space

Schedule software support (set up availabilities, fix schedules, confirm appointments, etc).

Serve as the point of contact for BCC Disability Support Services (an almost exclusively remote service).

1. Schedule and reschedule students to meet with Director, Disability Support Services
2. Handle escalated DSS students and get them to the right campus resource/C.A.R.E. team person.
3. Update ASC leadership with DSS team needs/issues.
4. Sign out/in student loaned equipment.
5. Respond to emails as requested.

Other tasks as needed

Required Skills

REQUIRED EDUCATION AND EXPERIENCE:

1. Must be customer service oriented.
2. Must feel comfortable with computer skills and email etiquette (minimum of intermediate skill level with M.S. Office, Outlook, and Excel)
3. Must be comfortable learning proprietary software
4. Must have strong active listening skills.
5. Must have attention to detail and strong organizational skills.
6. Must have clear communication skills with the ability to provide timely updates to a variety of constituency groups.

Part-time hours are somewhat variable and cannot exceed 28 hours per week.

 WELCOMING. RESPECTFUL. INCLUSIVE. TOGETHER, WE ARE FRCC.

Required Experience

REQUIRED EDUCATION AND EXPERIENCE:

1. Must be customer service oriented.
2. Must feel comfortable with computer skills and email etiquette (minimum of intermediate skill level with M.S. Office, Outlook, and Excel)
3. Must be comfortable learning proprietary software
4. Must have strong active listening skills.
5. Must have attention to detail and strong organizational skills.
6. Must have clear communication skills with the ability to provide timely updates to a variety of constituency groups.

Part-time hours are somewhat variable and cannot exceed 28 hours per week.

 WELCOMING. RESPECTFUL. INCLUSIVE. TOGETHER, WE ARE FRCC.