The Dispatch Lead is responsible for training, leading, and mentoring the dispatch team to provide efficient timely, quality service to all clients. The position also includes customer service, driver communication, and performance reporting. The Dispatch Lead will work and communicate closely with dispatchers, drivers, installers and warehouse personnel to ensure Fidelitone customers receive timely deliveries. The Dispatch Lead is also responsible for assisting with coordination of schedules, delivering training and providing guidance to dispatch team.
- Works with customers, account management, and operations to assist in the communication of installation and delivery service
- Assist with communication with drivers and installers to ensure timely delivery to Fidelitone last mile clients
- Communicate with schedulers and warehouse personnel to verify accurate staging, delivery and removal of freight for Fidelitone clients
- Responsible for over-seeing and assisting with sorting and preparing all delivery paperwork
- Ability to navigate and train others on Fidelitone routing software to effectively communicate with drivers
- Works with and assists drivers and customer to problem solve and provide excellent customer service
- May assist with incident/accident that may occur and reports appropriately to Corporate Safety team
- Responsible for communicating cancelled or rescheduled deliveries to end customer and client
- Other duties as assigned
Required Skills
- Minimum of 3 to 5 years of Logistics/Supply Chain, Dispatching, Transportation, Engineering, Business Analyst/Project Management
- Working knowledge of DOT and Hours-of-Service (HOS) regulations for Commercial operators
- This position requires interaction with internal/external customers
- Ability to communicate effectively across all levels of management, peers, and clients is necessary
- Excellent problem-solving, task prioritization, follow-up, and customer service skills required
- Intermediate computer proficiency in Excel and Word
Required Experience
- High school diploma or equivalent
- Prior dispatch experience