DEPARTMENT(S):  Process Excellence REPORTS TO:  Manager, Process Excellence FLSA STATUS:  Non-Exempt SALARY GRADE:  I - $61,000 - $85,000

JOB SUMMARY

This position supports the performance improvement opportunities and assists with implementations within the organization, and the development of process excellence procedures to improve overall operational efficiencies. Under direction, analyzes and models existing business processes and procedures, identifies areas for improvement.

POSITION RESPONSIBILITIES:

• Gathers data, completes root cause analysis and performance trends to develop appropriate process control changes.
• Supports the prioritization and implementation of process change requirements based on the critical and high priority project needs.
• Participates in projects aimed at removing non-value-added activities thereby reducing costs, improving delivery, and building operational efficiencies.
• Facilitates small to large groups of team meeting discussions regarding process improvement as assigned.
• Assists with business process analysis.
• Collaborates with the process excellence team on disseminating information, driving standardization and collaboration, resolving issues, leading teams to identify and improve Key Performance Indicator (KPI) metrics.
• Assists with training as needed.
• Other projects and duties as assigned.

POSSESSES THE ABILITY TO:

• Facilitate meetings and participate in process improvement initiatives.
• Demonstrate fundamental organizational, analytical, problem solving and project management skills.
• Work collaboratively, as part of cross functional teams, within an organization on process improvement functionalities.
• Work independently.
• Communicate clearly and concisely, both verbally and in writing.
• Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint, Visio) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment.

EXPERIENCE & EDUCATION:

• Bachelor’s degree in Business Administration or related field required or an equivalent combination of education and experience.  
• 2+ years of relevant work experience including health care regulatory, managed care, compliance, process improvement and/or quality experience required.

PREFERRED QUALIFICATIONS:

• 1+ year of experience in process improvement, project management, health care administration or facilitation preferred.

KNOWLEDGE OF:

• Managed care and government-sponsored health care delivery systems.
• Managed care operations and issues that affect the organization.
• Demonstrated knowledge of pertinent federal and state laws related to health care.
• Basic level of understanding of business problem solving methodology (i.e., Six Sigma, Lean, Business Process Management and Reengineering).

CalOptima is an equal employment opportunity employer and makes all employment decisions on the basis of merit. CalOptima wants to have qualified employees in every job position. CalOptima prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics.

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Required Skills Required Experience

• Requires a Bachelor’s degree in architecture, interior design or foreign equivalent.
• Prior experience in interiors projects required.
• Must be professional Interior Designer and have passed the NCIDQ exam or be a registered Architect with current license required.
• If registered Architect, NCARB registration preferred.
• LEED credential required within 6 months of employment.

HOK is a drug-free workplace.  HOK is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, genetic information, sexual orientation, gender identity, status as a protected veteran or status as a qualified individual with a disability, or any other characteristic protected by applicable Federal, State or Local law.