Job Description

HORIBA is a global group of companies that develops, manufactures and provides an extensive array of analytical and measurement equipment to countries around the world. HORIBA INSTRUMENTS INCORPORATED (HII) corporate offices are located in Irvine, CA.   

Our Information Technology team is searching for an outstanding individual for the position of Salesforce Developer / ServiceMax Administrator. This role is responsible for administering our existing builds as well as designing and implementing custom solutions to support a vast array of critical business functions. Apex coding capability is highly desired. The Admin will work closely with end users, department leaders, developers and executives. ServiceMax responsibilities include User setup (create, amend, deactivate), training, and management of the customer “ship-to” data to insure that work orders from ServiceMax flow to the SAP system.   

Accountable for establishing and maintaining leading Saleforce presence that adapts to or exceeds competition-based offerings. Perform Business Analyst obligations as targeted to external facing applications and end-user technologies. Incorporate feedback from external sources towards ongoing improvements in satisfaction metrics. Oversee internet product processes that support end-user connectivity and servicing. Ensure cohesion of development/acquisition approaches which align with HORIBA implementation standards and processes. Manage product releases and maintenance of processes and services on Salesforce. Work with IT team for implementation of solutions across all HORIBA business units and for continuous enhancements of products on Salesforce.  

This position will be located in Irvine CA or Piscataway, New Jersey. Travel is minimal but at times would be required for implementation and training within and outside the U.S.   

ESSENTIAL JOB FUNCTIONS:  

 · Design and develop new applications on Salesforce & ServiceMax Platform. Follow HORIBA Instruments Incorporated best practices of development, administration and Deployment. Provide help desk support to users of ServiceMax. Follow HORIBA practices for documentation.   

· Enhance, change and modify existing application based on business requirements. Develop Dashboards and reports as per business requirements. Periodically impart training to users.  

· Develop new and enhance Custom objects, visualforce pages, Controllers (standard, Custom & Extension to implement logic of visualforce), Apex triggers Workflows, Validation rules and Triggers. Implement and enhance security, through permission sets , profiles and maintain integrity of data. Work on Process builder for updates on objects. Create logical email alerts and notification. Integrate orgs using REST and SOAP Services. Integrate Applications using Middleware.  

· Work on ServiceMax and Salesforce Customer and Partner Communities. Develop managed packages. Develop dynamic code if required for real time testing. Deploy from sandbox to Production.  

· Support Helpdesk tickets of global users in Salesforce and serviceMax.   

· Support ServiceMax patch/ release level upgrades, testing and production deployment.  

· Develop plans and ideas of how ServiceMax can be used to support the service activity.   

· Insure workorders from ServiceMax to SAP are transferring properly daily.  

 TECHNICAL SKILLS & KNOWLEDGE:  

 · Languages & Web: Java, Apex, Visual Force, C++, XML, HTML5, PHP, JSON, Python, jQuery, JavaScript  

· Databases: SQL  

· Working knowledge of MS office products  

· Data Migration: Data Loader, Workbench, etc.  

· Working knowledge of Middleware: JItterbit/Mulesoft  

· Knowledgeable about Salesforce Object Query language (SOQL) & Salesforce Object Search Language (SOSL)  

· Experience in integration of Salesforce.com applications with other applications with an emphasis of the Web Services or other integration method.  

· Knowledgeable about Service Cloud and Call center functionality.  

· Experience in Salesforce data security and organizational hierarchy for sales and service.  

· Application integration knowledge like getfeedback with Salesforce.  

OTHER SKILLS AND ABILITIES INCLUDE:    

• Strong time management skills and ability to multi-task. Ability to react quickly to a fast paced, rapidly changing environment.  
• Strong organizational and interpersonal skills.  
• Strong analytical and problem-solving skills.  
• Strong ability to take ownership of assigned tasks and responsibilities.  
• Logical, clear and concise written and verbal communication skills.  
• Must display initiative, ability to work independently and be able to use extensive independent judgment.  
• Ability to work seamlessly within a team as well as manage individual tasks.  
• Ability to rely on experience and judgment to plan and accomplish goals.  
• Ability to work with colleagues in other countries.  
• Present a cooperative and pleasant demeanor, helping to foster a can-do attitude among staff and co-workers

EDUCATION / EXPERIENCE REQUIRED:   

•  Certified Salesforce Developer and Administrator, Certified ServiceMax Developer and Administator.   
• Bachelor's degree preferred in a field requiring strong analytical and quantitative skills such as Computer Science, Engineering, Mathematics, Finance, Information Systems Architecture/Technical Architecture, or equivalent working experience.  
• Development experience involving APEX coding, visual source page development, SOQL, VSCode, and DML  
• Extensive integration experience with other systems  
• Salesforce release management experience required  
• 5+ years of Salesforce platform experience required

Compensation Package: HORIBA Instruments offers a competitive compensation package that includes a 401(k) plan with match; employee group dental, vision, life, and disability (short and long-term) paid for by the company; medical insurance, family dental and vision insurance, and supplemental life insurance available with reasonable employee contributions; employee assistance program; paid holidays, vacation, and sick time; flexible spending accounts; and educational reimbursement and commuter benefit programs.   

If you are an individual with a disability and need an accommodation during the application/hiring process, please call (800) 446-7422 ext 1113 for assistance. HORIBA will provide reasonable accommodations, upon request, to support individuals with disabilities to be able to participate in the hiring process. HORIBA is committed to making our workplace accessible for individuals with disabilities. EEO/Affirmative Action/Veteran Status/Disabilities.