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Pm Server

HP Hotels

Pm Server

Pineville, NC
Full Time
Paid
  • Responsibilities

    The server provides fast, friendly and efficient service by suggestively selling menu items, taking drink, appetizer, entrée and dessert orders, ensuring that guests receive great service throughout their meal, and collecting payment.

    ESSENTIAL TASKS:

    Ensure all guests receive 100% customer service.

    Greets guests, explains special of the day, explains menu using concise and articulate language, and listens and responds to questions.

    Suggestively sells appetizer, entrée and dessert menu items by describing each item in an appetizing way.

    Delivers checks promptly to the line so that orders can be prepared within the prescribed time.

    Picks up orders and delivers orders on a tray (weighing up to 20 lbs.) to guests at the table within prescribed time limits, ensuring the accuracy of the order and the compliance of the product with our standards.

    Returns to the table throughout the guest’s visit to ask if guests are satisfied, check for refills, suggestively sells additional items and clear (pre-bus) miscellaneous items from the table, and deliver guest check.

    Performs service duties for other servers in the dining room by picking up their orders when ready in the kitchen and delivering them and providing assistance to other tables as necessary.

    Communicates with guests demonstrating confidence and encourages them to feel unique and special.

    Performs duties that require organization, speed, efficiency, and bending and lifting.

    Handles multiple priorities, works under stress and exercises good judgment when dealing with guest situations and complaints.

    Maintains cleanliness of all tables, assisting other servers as needed.

    Maintains cleanliness of work stations during working hours and perform weekly maintenance.

    Always be on time for scheduled shifts.

    Performs the function of host whenever possible.

    Be a Goodwill Ambassador at all times by practicing regular guest interaction.

    Helping to ensure an efficient, smooth flowing restaurant.

    Complies with all health and safety regulations

    Complies with State laws for serving Alcoholic Beverages

    QUALIFICATIONS

    High school diploma

    Minimum of 1 year previous experience as a server

    Some bar experience / alcohol knowledge preferred

    We administer pre-employment drug testing and background checks.

    We Make A Meaningful Difference In The

    Lives Of Our Team Members, Who In Turn

    Deliver Memorable Customer Experiences And

    Produce Exceptional Results For Our Owners

    EOE