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Business Analyst and Systems Support Specialist

HP Hotels

Business Analyst and Systems Support Specialist

Alpharetta, GA
Full Time
  • Responsibilities

    Position: Business Analyst and Systems Support Specialist

    Employment Type: Full-time

    Travel: 0-25%

    About the company:

    HP Hotels provides 3rd party hotel management, accounting and revenue management services to a portfolio of nearly 40 hotels in 15 states and the Caribbean comprised of Hilton, Marriott, Wyndham, Intercontinental, Choice, and Independent full-service and select-service hotels. Our performance-based culture creates an atmosphere where talented people are provided with the tools, processes and guidance to deliver excellence in hotel operations, profitability, revenue management, finance and guest service. HP has achieved preferred hotel management status with name brand hotel chains while ranking among the Top 50 largest Hotel Management Companies in the U.S., and earned over 100 industry awards, including Hilton's Worldwide HGI Hotel of the year. A trusted partner, we are committed to providing extraordinary experiences for our guests, exceptional benefits for our teams and superior returns for our owners.

    Position Overview:

    With an ever-changing business environment, being able to find the next business improvement opportunity now is essential. Improvement opportunities may be uncovered via insights into data from accounting systems to help managers make better and more educated business decisions, or management of automated workflow processes, or setting up automation of system alerts to make managers aware of material changes to KPI’s. The role aims to provide the necessary information to help managers achieve their goals and support the organization in uncovering improvement opportunities in a highly competitive landscape.


    Improve the optimization of complex business processes that can lead to efficiencies

    Develop and automate processes and systems to improve the quality and productivity of the organization

    Analyze bulk data to promote the improvement of operations

    Serve as a liaison between corporate driven programs and the end user

    Manage projects from formulation through completion

    Serve as the technical expert for individual issues and a liaison between the Operations Team and the Accounting Team

    Identify system design problems that contribute to human errors and find solutions or alternatives to mitigate errors

    Develop statistical, graphical, and narrative reports justifying system efficiencies

    Conduct occasional field studies and data collection efforts to support modeling and analysis

    Communicate results and recommendations to senior leadership through presentations and reports

    Coordinate with multiple 3rd party vendors regarding the integration of various systems and reporting tools

    Education, Experience, and Skills:


    o College degree in Business, Engineering, or Computer Science with an emphasis on systems and analysis and/or equivalent work experience

    o Understanding of workflow processes along with the ability to document and implement such processes

    o Proficiency in Microsoft Office Applications

    o Project Management skills


    o Previous experience in systems implementation and effectiveness is a plus

    o Understanding the automation of various support systems (familiarity with accounting and operational systems preferred)

    o Strong consulting skills and experience with consulting or quality improvement teams

    o Strong computer skills including spreadsheets, database and statistical software

    o Proficiency in Microsoft Excel and VBA, Microsoft SharePoint, M3, and Blackline

    o Experience in conducting field studies/data collection efforts and analyses, including familiarity with capacity/demand analysis and modeling techniques is preferred

    o Understanding of Lean and Just-In-Time Delivery