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Host/Hostess

HP Hotels

Host/Hostess

Charlotte, NC
Part Time
Paid
  • Responsibilities

    You represent the hotel in the restaurant and provide the image of "Passion for Perfection." You ensure the prompt recognition and seating of all guests in outlets as assigned and assist the servers in providing attentive, courteous and efficient service to guests throughout their dining experience. You are also responsible for assisting the cashier in the collection of payment for all guest transactions.

    As Host/Hostess, you will:

    Comply at all times with service standards and regulations to encourage safe and efficient hotel operations.

    Approach all encounters with guests and employees in a friendly, service-oriented manner.

    Maintain regular attendance in compliance with standards, as required by scheduling, which will vary according to the needs of the hotel.

    Comply at all times with service standards and regulations to encourage safe and efficient hotel operations.

    Be attentive to guests’ needs, assist in providing a pleasant dining experience.

    Assist cashier in the collection of money or credit cards from guests and servers as needed.

    Know how to prepare cashier report at the end of a shift.

    Perform opening and closing duties according to established side work checklist.

    Ability to answer the telephone according to standards.

    Have a complete knowledge of standards of service for receiving a room service order.

    Have a thorough knowledge of menus and current specials in all applicable departments

    Assist servers and cashiers in the servicing of guests as needed.

    Know and understand the state liquor laws.

    Perform other duties as requested by management.

    Fundamental Requirements

    One year prior experience as a server or host is preferred. To be successful, you will need basic English communication skills and a high school diploma or the equivalent preferred. This job requires standing and walking the majority of the time, regularly bending, pushing, pulling, carrying, and the ability to perform repetitive motions for the entire shift. This job requires you to be able to push, pull, or lift a minimum of 50lbs. We administer pre-employment drug testing and background checks.

    We Make A Meaningful Difference In The

    Lives Of Our Team Members, Who In Turn

    Deliver Memorable Customer Experiences And

    Produce Exceptional Results For Our Owners

    EOE