Exciting opportunity to join a growing property management firm with over 1,200 units under management in Hyde Park.

We are looking to hire a Customer Relationship Agent who will be responsible for assisting the Customer Relationship Manager in maintaining all aspects of property operations, but with a concentration on the resident relations, resident support, resident communications, and resident retention of the portfolio. The Customer Relationship Agent will strive for 100% occupancy through retention of existing residents, resident events, surprising and delighting new and existing residents and providing excellent customer service.  

RESPONSIBILITIES (Including but not limited to):

• Utilize Company expectations and procedures to warmly greet prospective and existing clients, professionally address any and all issues in a prompt manner, follow up on status of all work orders and resident satisfaction, plan and execute monthly resident events, and other duties as they arise.
• Answer incoming phone calls professionally and handle accordingly, whether the caller is a prospective client, a client, an internal Company team member or a vendor.
• Complete all J Turner survey responses within 24 hours assuring that the resident has been communicated with and their comments addressed.
• Maintain accurate client records in accordance with Company policy. Ensure that all calls and emails are responded to same day.
• Weekly building walks to ensure that community presents well and is well maintained.
• Assist residents with day to day tasks, as a part of the community's concierge program.
• Demonstrate a positive, professional, and client-oriented attitude about the company with team members, residents, clients, and the public. Strive for improvements in community performance.
• Participate in on-going training as required.
• Manage resident relations as they pertain to: coordinating requests for repairs and maintenance, understanding of rent charges, lease issues and other resident concerns.
• Be an ambassador for customer service by consistently going above and beyond to ensure that Hyde Park Property Management customers are satisfied.
• Assist with as Move-in and Move-out.

QUALIFICATIONS

• 1-2 years of customer service experience
• Strong communication skills
• High-energy and enjoys a fast-paced environment
• Enjoy and take pride in providing excellent service
• Neat, professional appearance
• Strong client relations skills
• Ability to work evenings and weekends
• Organized, detail-oriented, and punctual
• High school graduate