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Property Admin - Full Time

HP MANAGEMENT

Property Admin - Full Time

Chicago, IL
Full Time
Paid
  • Responsibilities

    POSITION SUMMARY:

    The Property Admin is responsible for assisting the Property Manager in maintaining all aspects of property operations, but with a concentration on the resident relations, resident support, resident communications, and resident retention of the portfolio. The Property Admin strives for 100% occupancy through retention of existing residents, resident events, surprising and delighting new and existing residents and providing excellent customer service.  

    RESPONSIBILITIES (Including but not limited to)

    • Utilize Company expectations and procedures to warmly greet prospective and existing clients, professionally address any and all issues in a prompt manner, follow up on status of all work orders and resident satisfaction, plan and execute monthly resident events, and other duties as they arise.
    • Answer incoming phone calls professionally and handle accordingly, whether the caller is a prospective client, a client, an internal Company team member or a vendor.
    • Review and follow up on all after hours calls by 12pm each day.
    • Maintain accurate client records in accordance with Company policy. Ensure that all calls and emails are responded to same day.
    • Review and assign all incoming resident communication to the resident services email account.
    • Assist as needed in weekly building walks to ensure that community presents well and is well maintained.
    • Assist residents with day to day tasks, ensuring that any issues or concerns that arise are resolved immediately.
    • Demonstrate a positive, professional, and client-oriented attitude about the company with team members, residents, clients, and the public. Strive for improvements in community performance.
    • Participate in on-going training as required.
    • Manage resident relations as they pertain to: coordinating requests for repairs and maintenance, understanding of rent charges, lease issues and other resident concerns.
    • Scan and upload all required documents to residents account in PMS.
    • Research payables as needed.
    • Assist with work order assignments and follow up as needed.
    • Enter work orders from residents as they come in.
    • Assist with “building office hours” assigned.
    • Be an ambassador for customer service by consistently going above and beyond to ensure that Hyde Park Property Management customers are satisfied.
    • Assist events, such as Move-in and Move-out.
    • Enter memos for any and all resident communication.
    • Assist with any other duties and responsibilities as assigned by PM or PD.

     

    QUALIFICATIONS

    • 1-2 years of customer service experience
    • Strong communication skills
    • High-energy and enjoys a fast-paced environment
    • Enjoy and take pride in providing excellent service
    • Neat, professional appearance
    • Strong client relations skills
    • Ability to work nights and weekends
    • Organized, detail-oriented, and punctual
    • High school graduate