POSITION SUMMARY:
The Property Admin is responsible for assisting the Property Manager in maintaining all aspects of property operations, but with a concentration on the resident relations, resident support, resident communications, and resident retention of the portfolio. The Property Admin strives for 100% occupancy through retention of existing residents, resident events, surprising and delighting new and existing residents and providing excellent customer service.
RESPONSIBILITIES (Including but not limited to)
- Utilize Company expectations and procedures to warmly greet prospective and existing clients, professionally address any and all issues in a prompt manner, follow up on status of all work orders and resident satisfaction, plan and execute monthly resident events, and other duties as they arise.
- Answer incoming phone calls professionally and handle accordingly, whether the caller is a prospective client, a client, an internal Company team member or a vendor.
- Review and follow up on all after hours calls by 12pm each day.
- Maintain accurate client records in accordance with Company policy. Ensure that all calls and emails are responded to same day.
- Review and assign all incoming resident communication to the resident services email account.
- Assist as needed in weekly building walks to ensure that community presents well and is well maintained.
- Assist residents with day to day tasks, ensuring that any issues or concerns that arise are resolved immediately.
- Demonstrate a positive, professional, and client-oriented attitude about the company with team members, residents, clients, and the public. Strive for improvements in community performance.
- Participate in on-going training as required.
- Manage resident relations as they pertain to: coordinating requests for repairs and maintenance, understanding of rent charges, lease issues and other resident concerns.
- Scan and upload all required documents to residents account in PMS.
- Research payables as needed.
- Assist with work order assignments and follow up as needed.
- Enter work orders from residents as they come in.
- Assist with “building office hours” assigned.
- Be an ambassador for customer service by consistently going above and beyond to ensure that Hyde Park Property Management customers are satisfied.
- Assist events, such as Move-in and Move-out.
- Enter memos for any and all resident communication.
- Assist with any other duties and responsibilities as assigned by PM or PD.
QUALIFICATIONS
- 1-2 years of customer service experience
- Strong communication skills
- High-energy and enjoys a fast-paced environment
- Enjoy and take pride in providing excellent service
- Neat, professional appearance
- Strong client relations skills
- Ability to work nights and weekends
- Organized, detail-oriented, and punctual
- High school graduate