HR Business Partner - Southwest - On Site

V

Vensure Employer Solutions

HR Business Partner - Southwest - On Site

Chandler, AZ
Full Time
Paid
  • Responsibilities

    We are a proud work-from-office company. If you're ready to work on-site in a dynamic, global company, we'd love to hear from you.

    About Us

    Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a "One Employer Solution” headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more by visiting www.vensure.com .

    Position Summary

    The HR Business Partner is responsible for delivering customized service solutions that positively impact the client's business, resulting in client retention and growth. This role completes client relations functions, proactively consults, and regularly follows up with clients to develop, implement, and monitor HR-related deliverables. Duties include identifying legal requirements affecting HR functions and ensuring client policies, procedures, and actions are compliant.

    Essential Duties and Responsibilities

    • Work with targeted HR-centric clients delivering defined HR services (per GSM).
    • Interact with clients to understand their business model, HR practices, goals, and objectives.
    • Provide customized solutions (handbooks, job descriptions, performance systems, compensation plans, onboarding processes).
    • Identify compliance concerns and partner with clients on coaching, counseling, reductions in force, off-boarding, and communication.
    • Recommend training through Mineral.
    • Document all client interactions in HRIS.
    • Manage and resolve complex employee relations investigations.
    • Provide investigation results to HR Manager and Regional AVP.
    • Submit subpoenas/claims within deadlines.
    • Act as liaison between client and internal operations.
    • Run client retention processes to retain at-risk relationships.
    • Work with internal teams, clients, and agents to achieve high retention.
    • Set up and train users on payroll and reporting software.
    • Maintain open communication with internal teams.
    • Track and complete team projects and initiatives.
    • Review weekly and monthly reports to support retention and analyze trends.
    • Track repricing requests and ensure timely responses.
    • Analyze data and review policies to answer client questions.
    • File and maintain client records.
    • Coordinate resolution of client issues.
    • Oversee operational structural needs to ensure data integrity.
    • Nurture relationships with business owners, client contacts, agents, and internal staff.
    • Escalate and resolve client concerns.
    • Monitor performance against service level agreements.
    • Assist with execution of service plans and evaluate progress.
    • Collaborate with internal departments for seamless service delivery.
    • Gather and distribute client feedback.
    • Build cross-functional partnerships to address issues and manage escalations.
    • Manage client expectations in a fast-paced environment.
    • Introduce and drive adoption of new products/services.
    • Communicate compliance changes to clients.
    • Contribute to process improvements.
    • Perform annual client reviews.
    • Prepare memos, correspondence, and documents.
    • Schedule and maintain calendars.
    • Attend trainings to stay current on laws and best practices.
    • Travel may be required (local/long distance) to meet clients face-to-face or virtually.

    Marginal Fuctions

    • Special projects and other duties as assigned.

    Knowledge, Skills, and Abilities

    • Excellent organizational, time management, and technical skills.
    • Knowledge of HR best practices, employee relations, and federal/state/local laws.
    • Experience across HR disciplines (relations, diagnosis, performance, recruitment, compensation, benefits).
    • Strong communication and interpersonal skills across cultures.
    • Excellent customer service skills.
    • Bilingual (English/Spanish) preferred.
    • Adherence to KPIs and SOPs.
    • Ability to apply change management initiatives.
    • Strong judgment under pressure.
    • Business ethics and confidentiality.
    • Ability to manage multiple projects and follow through.
    • Strong problem-solving and decision-making skills.
    • Root cause analysis proficiency.
    • Ability to research and analyze data.
    • Ability to prioritize and execute tasks under tight deadlines.
    • Business acumen and owner's perspective.

    Education & Experience

    • Bachelor's degree in HR, Business Administration, or related field (or equivalent experience).
    • 2–4 years HR experience.
    • Proficiency in Microsoft Office (Excel, Word, PowerPoint, Teams).
    • Experience with HRIS and payroll platforms preferred.
    • PRISM and PEO experience preferred.

    Required Licenses and/or Certifications

    • PHR, SPHR, SHRM-CP, or SHRM-SCP certification preferred.

    Physical, Mental, & Communication Demands

    Physical Demands

    • Ability to remain stationary for 50%+ of time.
    • Ability to observe details using electronic devices.
    • Ability to communicate orally and in writing clearly.
    • Must learn new tasks, maintain focus, make timely decisions, and meet productivity quotas.
    • Must complete essential duties satisfactorily with or without accommodations.
    • Presentation Skills: Ability to present to internal stakeholders, external partners, and senior leadership.

    Environmental Conditions

    • Operates in a professional office environment.
    • Uses standard office equipment (computers, laptops, headsets, keyboards, phones).

    EEO Statement

    Vensure is an Equal Opportunity Employer. We recruit, hire, train, and promote without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity/expression, genetics, veteran status, or any other characteristic protected by law.

    Disclaimer

    This job description is a general overview, not exhaustive. Duties may change at any time. All company policies and procedures must be followed.

    This position is eligible for the following benefits:

    • Health Insurance : Medical, dental, and vision coverage
    • Retirement Plan : 401(k) with company match
    • Paid Time Off : PTO, Holidays, Parental leave and Sick Leave provided as required by applicable state law
    • Other Benefits : Life insurance, short term disability, long term disability, employee assistance program (EAP), flexible spending account (FSA), health savings account (HSA), Identity theft protection, critical illness, accident, cancer, hospital protection, legal and pet insurance.