Job Description

TEMP TO HIRE

PAY RATE: $20/hr.

CUSTOMER SERVICE REPRESENTATIVE

Applicant must be meticulous and highly organized, with a keen eye for the smallest details, skilled at administrative tasks, and an excellent communicator.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Data entry and order processing
• Troubleshoot and resolve customer issues
• Review and maintain client email correspondence, responding to inquiries in a timely manner
• Work with trucking companies and schedule FTL/LTL shipments based on costs and delivery schedules
• Review vendor routing guides to ensure that outbound shipments are compliant and devoid of chargeback issues
• Perform other assigned projects and functions as directed by management
• Assist with client drop-ins and consumer questions
• Collaborate with other departments to ensure customer satisfaction

MINIMUM QUALIFICATIONS

• High school diploma or GED, or equivalent combination of education and experience
• Bilingual (English/Spanish) preferred
• Minimum of 2 years of customer service experience
• Proficiency with Microsoft Office