Position Overview

The Human Resources (HR) Manager plays a pivotal role in ensuring operational excellence and a positive employee experience across the entire employee lifecycle. This position leads administrative and strategic functions within the Operations team and serves as the first point of contact for HR-related matters. The HR Manager is responsible for the implementation and continuous improvement of key HR systems and processes.

In addition to overseeing core HR administrative responsibilities, the HR Manager supervises HR consultants and support staff, ensuring consistency in service delivery, alignment with organizational goals, and ongoing professional development. The HR Manager partners closely with the Principal of Organizational Impact to support the strategic aim of making Community Solutions (CS) a top workplace with an exceptional, diverse team.

Defining Success for this Position

A successful HR Manager will support the Chief Operating Officer and partner with the Principal of Organizational Impact in meeting annual and biannual targets tied to CS's strategic plan, particularly those related to building a thriving, inclusive workplace.

It is expected that the HR Manager will leverage a toolkit of core competencies to achieve success.

Data Analytics

The HR Manager will create a data infrastructure that is supportive of regular assessment of progress against our strategic aims and the initiatives that drive such progress. This will include creating and maintaining datasets, visualizing KPIs, and developing narratives to support qualitative and quantitative insights.

Design Thinking & Project Management

The HR Manager will work collaboratively to design and plan projects and programs that advance our team goals and the overall employee experience. We must consider our end-users at every turn and work with them to build end products that work.

The successful Partner will be comfortable using agile methodologies to reach clear goals that may have ambiguous pathways to achievement. Time management is critical, as the Operations team is required to remain in compliance with regulatory deadlines throughout the calendar year.

Systems Thinking & Continuous Improvement

The HR Manager will need to pivot between keen attention to fine detail and the ability to see the big picture. The Operations Team is responsible for ensuring its systems produce the desired results effectively and that the process steps within a system are continuously improved until the system is optimized.

**Facilitation & Collaboration **

The HR Manager will need to collaborate with key contributors across the organization to ensure that diverse needs and perspectives are addressed through the solutions we develop. In order to be successful, this will require comfort in communicating at all levels of the organization, listening for understanding and not judgment, and being open to the concept that great ideas can come from anywhere.

Customer Experience

Operations Team is a service-oriented team and the HR Manager serves as an entry point to the team. As such, the HR Manager will deliver a highly satisfactory experience to its customers – the employees of Community Solutions and its subsidiaries.

Essential Duties and Responsibilities:

Supervision & Administrative Oversight

• Supervise HR consultants and support staff, providing guidance, performance feedback, and professional development
• Manage day-to-day HR operations and workflows, ensuring service-level agreements and regulatory deadlines are met
• Develop and maintain standard operating procedures (SOPs) to ensure quality assurance and consistency
• Coordinate with vendors (e.g., PEO, benefits providers) and internal stakeholders to ensure efficient HR service delivery

Customer Experience & Internal Communications

• Serve as the primary point of contact for HR inquiries, directing requests and ensuring timely follow-up
• Foster trust and open communication with employees across CS and its subsidiaries
• Serve as triage for employee relations concerns, escalating to the COO as needed
• Develop a standard calendar and communications protocol for updates on HR activities (e.g., open enrollment, closures, events)
• Represent the People Operations team in internal communications (email, Slack, all-staff meetings)

Talent Strategy & Management

• Lead and collaborate with other Operations teammates to drive forward priority initiatives identified by the Operations Team.
• Support the identification of employee relations concerns and work with HR staff and the COO to resolve
• Manage and continuously improve onboarding and offboarding processes
• Coordinate salary setting, offer letters, employee files, and documentation in alignment with internal equity standards
• Facilitate new hire orientation and act as a resource for new employees
• Surface insights and design initiatives to improve recruitment timelines, candidate diversity, and hiring experience
• Work with other key contributors, such as Internal Communications Manager, to continuously strengthen CS's internal and external employer brand
• Surface key insights and ideas to improve our recruitment process, with a focus on time-to-hire, candidate qualifications, candidate user experience, and candidate diversity
• Represent the Operations team through internal communications channels such as email, Slack, and monthly staff meetings
• Develop a standardized process for communicating standard HR updates such as office closures, open enrollment, and employee initiatives

HR Data Management & Reporting

• Ensure data accuracy in HR systems, including Emplova and CultureAmp
• Design and maintain dashboards to monitor KPIs related to engagement, retention, onboarding, and equity
• Generate qualitative and quantitative insights to inform HR strategy
• Collaborate with the Catalyst Center to track and report shared metrics

Strategic Projects & Continuous Improvement

• Apply design thinking and project management approaches to HR initiatives
• Support policy and process audits, equity reviews, and improvements
• Ensure timely delivery of annual processes such as open enrollment, performance evaluations, and compliance reporting
• Lead HR improvement projects in collaboration with internal stakeholders and HR consultants

Additional Responsibilities

• Contribute to CS's employee intranet with relevant content and updates
• Participate in team-wide planning, training, and engagement initiatives
• Take on ad hoc responsibilities in service of priority Operations areas, as needed. Examples include but are not limited to
  • Driving completion of performance evaluations
  • Supporting Operations staff with developing standard operating procedures and continuous improvement for areas such as benefits, leaves of absence, employee relations, and payroll
  • Supporting recruitment in high-volume periods

Professional Experience and Qualifications:

• Resume that shows steady progression in HR Operations for the last 7-10+ years.
• Skilled at examining data (quantitative & qualitative) and metrics to improve the organization.
• Tech-savvy: skilled in creating clear presentations and becoming familiar with new software easily
• Passionate about improving processes and developing innovative HR solutions.
• Knowledge of best practices in HR, including expertise and comfort in facilitating meaningful and difficult conversations with a wide range of stakeholders.
• Excellent “soft skills” including verbal and written communication skills. Experience in facilitating is a plus.
• Experience managing and facilitating organizational change efforts while building relationships and creating buy-in, ideally in a highly matrixed, geographically dispersed context.
• Advanced project management skills; ability to lead projects at a level to influence and obtain buy-in, and then drive execution and achievement of the right results
• Able to work independently to achieve goals while being a team player.

This role will supervise others.

Software/Apps Used:

• Asana
• Google Business Apps
• Zoom video conferencing software
• Slack
• Breezy
• Survey platforms (Google Forms, Alchemer)
• CultureAmp
• Tableau

Salary Range:

The salary range for this position is $105,707 - $120,572 depending on experience, proficiency, and qualifications.

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Work Environment:

This is a fully remote position. Travel may be required for in-person events such as team meetings, all staff retreats, conferences, and training. This role is expected to travel about 6-8 times per year, with each travel engagement being 2-5 days long.

Diversity and Inclusion:

We strive for inclusivity and diversity by attracting extraordinary people from diverse backgrounds and lived experiences. We seek to employ an all-star team of people who vary by their race and ethnicity, gender identity, sexual orientation, nationality, age, culture, religion, veteran status, physical and mental abilities. We promote equal opportunity in the recruitment, selection, training, compensation, promotion, and benefits of all employees. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act .