****Job Function:

RDC Client Service Representative ** (CSR)**

Primary Location: Onsite/ Hybrid - Santa Fe Springs, CA

Compensation: Non-Exempt - $28- $31/ hourly

Company: Superior

About Us:

We are seasoned treasury experts, dedicated to serving all of our clients' banking needs. With over 90 years of experience in the financial industry delighting our clients, we have earned the trust of banks and businesses by building long-standing relationships and delivering outstanding results every time. We think of ourselves as your dedicated partners and collaborators striving to make a meaningful impact to your organizational efficiencies so you can personally feel things running smoother. Superior is your flexible partner serving your evolving needs for decades to come. We offer superior customer experiences focused on their banking needs, including conversion and migration services, check printing, RDC scanner fulfillment, cash vault supplies, security token distribution, remote cash capture, call center and help desk solutions, as well as full color and variable print and mail capabilities.

Position Overview

The HR Generalist plays a key role in supporting day-to-day human resources operations and ensuring a positive employee experience. This position is responsible for‑ administering HR policies, procedures, and programs across areas such as recruitment, onboarding, employee relations, benefits administration, and general HR compliance and reporting. The HR Generalist serves as a trusted resource for employees and managers, providing guidance on HR best practices and ensuring adherence to company standards and employment laws. This role requires strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast paced‑ environment.

Essential Duties :

Recruitment & Staffing

• Coordinate and support full cycle recruiting efforts including job postings, applicant screening, interview scheduling, and candidate communication.
• Partner with hiring managers to ensure job descriptions remain accurate and up to date .
• Maintain applicant tracking systems and ensure a positive and professional candidate experience.
• Assist with recruitment across other departments as needed.

Onboarding

• Prepare new hire paperwork, background checks
• Facilitate new hire orientation and ensure smooth integration into the company.
• Maintain onboarding documentation and recommend process improvements.
• Provide organization wide announcements of all new hires joining the company.
• Prepare and send new hire kits.

Offboarding

• Coordinate employee offboarding of voluntary terminations, including exit interviews, final documentation
• Process terminations in HR systems and ensure compliance with internal procedures and legal requirements.

Benefits Administration

• Serve as a primary point of contact for employee benefit eligibility and enrollment.
• Ensure new hires are signed up and understand benefit options
• Support open enrollment, life-event changes, and benefits education.
• Serve as point of contact for employee 401(k) eligibility, enrollment and general education

Compliance & Policy Administration

• Ensure adherence to federal, state, and local employment laws and support policy updates as needed.
• Support and drive administration of annual companywide HR initiatives (e.g., safety, anti-harassment, etc)
• Support accurate and organized employee personnel files and documentation.
• Assist with HR audits, handbook updates, and compliance reporting requirements (e.g., FMLA, ADA, EEO).
• Act as HR point person for SOX audit items
• HR Reporting & Data Management
• Prepare, maintain and execute recurring HR reports such as OSHA, EEO-1, CA Pay Data, etc.
• Maintain data accuracy across HR systems
• Ensure Paychex has correct employee info (e.g., job title, PTO accrual level, correct manager, etc.)
• Assist with data for audits, investigations, and compliance reviews.

Employee Engagement and Culture Building

• Ensure event reminders are sent accordingly
• Plan and execute employee events with the support of HR Manager
• Execute company surveys when requested

Support additional HR tasks as needed and directed by HR Manager

Preferred Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, or related field (or equivalent experience).

• 2–4 years of HR experience, preferably in a generalist or HR Coordinator role.

• Strong knowledge of employment laws and HR best practices.

• Proficient in HRIS systems, Microsoft Office, and data reporting tools.

• Excellent communication, interpersonal, and problem solving skills.

• High attention to detail and the ability to manage multiple priorities in a fast paced environment.

Minimum Requirements: To perform the duties of this position successfully, an individual must be able to perform each of the essential functions satisfactorily. The following requirements are representative of the education, knowledge, skills, and abilities required for this position.

Education

A high school diploma or GED and/or a combination of education, training and experience that demonstrates possession of the knowledge, skills and abilities required to perform the essential functions of the position.

Other Requirements

• Must pass a background investigation and drug test to the satisfaction of Superior.

Environment

Competitive Pay : We offer fair and competitive wages based on experience and market standards.

Employee Assistance Program (EAP) : Access to confidential counseling and support services for personal and professional challenges.

Paid Time Off (PTO) : Sick leave, and holidays.

Professional Development : Opportunities for growth, training, and skill-building within the company.

Equal Opportunity Employer: Superior is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law.