****HR IT Call Center Agent
Onsite
**Millington, TN
**

Clearance Requirement : Active Secret

**
Required Skills:**

1. Security+ certification. Required because contractors will need Administrator level access for the IT systems to create new accounts, one of the services the EOC provides; client cyber standards require the Sec+ cert for anyone with Admin access.

2. Good listening, speaking, communication and customer service skills.

**
Preferred Skills** :

2-3 years of Call center experience preferred.

Day-to-day Responsibilities: Staff a 24/7 call center supporting client users of legacy HR IT systems; answer phone calls and emails, initiate tickets using a SharePoint ticketing system, assist callers with troubleshooting, establish new user accounts, monitor system status and report as necessary.

Education: Bachelors (waivable)