Benefits:
401(k)
Company parties
Competitive salary
Dental insurance
Health insurance
Job Posting: HR / Office Manager
Company: Pro-Serv Food Equipment Location: New Bern NC Type: Full-Time Reports To: Ownership / Finance
ROLE PURPOSE
The HR / Office Manager is responsible for keeping the people-side of Pro-Serv running smoothly, legally, and professionally.
This role ensures:
Legal and labor compliance
Accurate employee records
Efficient hiring and onboarding
Payroll and benefits coordination
Safety, certification, and licensing tracking
Office administrative support
This role does not run operations — it supports the people who do. Strong organization, follow-through, confidentiality, and documentation are non-negotiable.
KEY RESPONSIBILITIES
Human Resources & Compliance
Maintain complete and accurate employee personnel files (digital and physical)
Ensure compliance with labor laws, OSHA requirements, and company policies
Track certifications, licenses, training, and expiration dates
Document disciplinary actions, performance notes, and safety incidents
Maintain employee handbook acknowledgments and policy updates
Rule: If it’s not documented, it didn’t happen.
Hiring & Onboarding
Coordinate with Branch Managers on staffing needs
Post and manage job openings
Screen resumes and conduct phone screens
Schedule interviews
Coordinate background checks, drug screens, and license verification
Prepare offer letters and new hire paperwork
Set up first-day onboarding (systems access, uniforms, training schedules)
Payroll & Benefits Coordination
Review and verify timecards
Monitor PTO balances and accruals
Coordinate payroll data with Finance
Handle benefit enrollments, changes, and employee questions
Track and assist with workers’ compensation claims
Assist with payroll audits and corrections
Office Administration
Manage office supply inventory and ordering
Handle vendor paperwork and administrative requests
Answer incoming administrative calls and emails
Assist with meeting preparation and company events
Maintain organized office systems and files
DAILY TASKS
Employee & Office
Check HR and admin email inbox
Respond to PTO and time-off requests
Update employee records and files
Monitor clock-ins and time discrepancies
Check office supplies
Answer incoming administrative calls
Payroll / Benefits
Review timecard issues
Track workers’ compensation activity (if applicable)
Respond to benefit-related questions
Compliance / Documentation
File disciplinary and performance notes
Update certification tracker
Log safety incidents
WEEKLY TASKS
Hiring / Staffing
Review open positions
Schedule interviews
Coordinate background checks and drug screens
Employee Records
Audit personnel files
Verify licenses and certifications
Update employee contact information
Payroll / Benefits
Verify payroll data with Finance
Update PTO balances
Process insurance enrollments or changes
Office Administration
Reorder office supplies
Process vendor paperwork
Prepare for meetings
MONTHLY TASKS
Compliance & Legal
Review OSHA documentation
Update policies and handbook materials
Review workers’ compensation activity
Verify required labor law postings
Employee Management
Audit certification expirations
Update training records
Review performance documentation
Finance Coordination
Review benefits invoices
Conduct payroll audits
Audit PTO accruals
QUALIFICATIONS
3+ years experience in HR, Office Management, or Administrative Management
Strong knowledge of HR compliance and employment documentation
Experience with payroll coordination and benefits administration
High attention to detail and organization
Ability to handle confidential information professionally
Strong communication and follow-through
Comfortable working in a fast-paced, blue-collar service environment
WHAT SUCCESS LOOKS LIKE
Employee files are always complete and audit-ready
Hiring is organized, compliant, and efficient
Payroll errors are minimal to none
Certifications and licenses never expire unnoticed
Office operations run smoothly without bottlenecks
Leadership can trust that HR documentation is accurate and up-to-date
WHY PRO-SERV
Pro-Serv Food Equipment is a fast-growing, family-owned commercial service company that values:
Accountability
Structure
High standards
Taking care of our people
If you are organized, proactive, and take pride in running a tight ship — this role is for you.