Job Description

• Location: World Resource Center in Ann Arbor, MI
• Shift: Standard 40 hour work week (8-4)
• Compensation: 60K with a 5% bonus

The HR Shared Services department is the internal service provider for benefits, payroll, and all other HR-related inquiries, providing prompt, accurate and thorough help on all employment-related matters for Team Members at any level. The Associate HR-Ops Specialist ensures integrity of data in and out of HRIS system of record (PeopleSoft), including, but not limited to: pay adjustments, job data entries, data audits and governance, while also supporting cross function projects and consistently looking towards process improvement.

This is a great opportunity for someone interested in furthering their career in Human Resources.

** RESPONSIBILITIES AND DUTIES **

(75%) Provide Market Support and Case Resolution

• Runs weekly/monthly audits to mitigate data gaps and identify trends, as necessary.
• Resolve tickets created from the Team Member Service Center (TMSC) or through e-mail requests; Track and document work in Service Now ticketing system
• Investigate resolution to open inquiries using direct communication with necessary parties (e.g. HRBP, Payroll, Benefits, Compensation) or other internal or external resources to determine root causes
• Respond and resolve help desk inquiries. Track and report on overall quantity and type of help desk requests and resolutions. Identify and report findings of end-user needs/issues. Initiate efforts and procedures to maintain data integrity, troubleshoot and recommend solutions.
• Maintain Team Member personnel files by electronically file papers and documents accordingly
• Actively participate and make contributions in team meetings and one-on-one meetings.
• Perform other duties as assigned

(10%) Facilitate Completion of HR Projects

• Support and facilitate Mid-Year and Year End Processes, including, but not limited to: PTO accruals and carryover, PTO EOY payouts, HRIS EOY data clean up.
• Develop and deliver user training on HR processes and systems
• Provide support to projects within and outside of HR-Operations team
• Other projects as necessary

(15%) Continuous Process Improvement

• Maintain and revise existing internal processes and procedures to reduce steps and cost per transaction

• Train and educate other associates on revised processes and procedures

• Perform employee record data audits to maintain data integrity and identify root-causes of discrepancies

• Support implementation and test specifications for new HRIS functionality

• Partner with internal customers and other HR departments to improve responsiveness and accuracy

• Collaborate with TMSC regarding new processes or procedures

Qualifications

• Bachelor’s degree required, with concentration in Human Resources strongly preferred
• 1-2 years’ experience with human resources (can include internships)
• Experience with Microsoft Office products including Word, Excel, and Outlook
• Experience with HR Management Systems, Ticket Management Applications, and Applicant Tracking Systems preferred
• Exceptional written, oral and phone communication skills required
• Excellent customer service skills
• Attention to detail, and investigative mindset
• Ability to prioritize and multi-task

Additional Information

** Benefits:**

• Paid Holidays and Vacation
• Medical, Dental & Vision benefits that start on the first day of employment
• No-cost mental health support for employees and dependents
• Childcare tuition discounts
• No-cost fitness, nutrition, and wellness programs
• Fertility benefits
• Adoption assistance
• 401k matching contributions
• 15% off the purchase price of stock
• Company bonus

All your information will be kept confidential according to EEO guidelines