Job Description

CUSTOMER SERVICE REPRESENTATIVE

Our __ employment opportunities offer cross training in the business development fields of customer service and relations, sales, marketing, management, __ finance, and human resources. __ Hands on paid training is provided. All candidates must be well spoken and able to present him/herself to others in a professional manner.

TASKS OF A CUSTOMER SERVICE REPRESENTATIVE:

• Sales closings with customers
• Client Account Management
• Card transactions
• Take initiative and resolve and escalations or complaints.
• Maintain a positive representation of the company and associated brands at all times.
• Utilizing training materials in a meaningful way that ensures class graduates have a smooth transition into successful, professional Customer Service / Customer Retention position
• Monitor individual progress to provide coaching opportunities and to understand employee developmental needs.

CUSTOMER SERVICE REPRESENTATIVE REQUIREMENTS:

• GPA 3.00+ please
• Must be able to commute to San Antonio on a Monday through Friday basis
• Must be organized
• Must be personable and comfortable interacting with customers daily

CUSTOMER SERVICE REPRESENTATIVE DESIRED QUALITIES:

• Self-motivated and comfortable working both independently and as part of a team
• Customer service or customer relationship experience
• Ability to perform at a high level in a fast paced environment
• Degree preferred

​CUSTOMER SERVICE REPRESENTATIVE POSITION BENEFITS:

• Company events
• Competitive wages
• Long term career opportunities

OUR PHILOSOPHY OF 100% INTERNAL, ORGANIC GROWTH GUARANTEES TEAM MEMBERS WILL BE TRAINED FROM THE ENTRY-LEVEL UP, PROVIDING THEM AN OPPORTUNITY FOR RAPID ADVANCEMENT WITHIN THE COMPANY. WE UNDERSTAND THAT EVERYONE HAS BEEN AFFECTED BY COVID-19 IN MANY WAYS. OUR EMPLOYEES' SAFETY AND HEALTH IS OUR UTMOST PRIORITY AND WE HAVE INSTILLED NEW CDC GUIDELINES INTO OUR EMPLOYEE MANUAL AS WELL AS IMPLEMENTING SOCIAL DISTANCING AND OCCUPANCY LIMITS IN OUR OFFICE. MASKS AND GLOVES ARE PROVIDED AND REQUIRED FOR ALL EMPLOYEES.

Company Description

Hugo Creations was founded in 2017 in Houston Texas in light of the need of personalized and specific solutions for our clients. We believe that each of our clients' brands have their unique a personality and we aim to communicate and deliver these to their customers every day. Our ultimate success of our company lies in the consistent training and development of our collaborators who are the core of our business and obtain the long-term success of our clients' brands.