Humane Society of Broward County is a non-profit organization whose mission is to advocate for and improve the lives of animals by providing adoptions, community services and education. 

Join our supportive team of employees who are passionate about all aspects of animal welfare! Humane Society offers great benefits for part-time employees including fiscal and national holidays, vacation, personal and sick days as well as the rewarding feeling that comes with helping animals. 

SIGN ON BONUS: NEW HIRES THAT COMPLETE THEIR INTRODUCTORY PERIOD (90 DAYS) ARE ELIGIBLE FOR A SIGN ON BONUS EQUAL TO 1 WEEK PAY!

JOB SUMMARY

Assists pet owners in finding pets suitable to their lifestyles. Provide information about our programs and services.

This position requires handling of small and large domesticated animals, please make sure to review the "work environment" section. Applicants should be able to maintain emotional control in a stressful environment.

SALARY: $11/HR

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Demonstrates courteous and friendly manner towards customers, co-workers and volunteers on a daily and ongoing basis.
• Provides accurate information in a clear and concise manner in accordance with HSBC policies on a daily, ongoing and as needed basis.
• Assists with Front Desk operations such as, greeting and directing patrons, answering questions and answering phones in accordance with HSBC policies on a daily, ongoing and as needed basis.
• Shows animals to prospective adoption parents on a daily and as needed basis.
• Assists with all necessary animal paperwork at the time of send home, in accordance with HSBC policies on a daily, ongoing, and as needed basis.
• Enters all adoption information into the shelter management system in accordance with HSBC policies on a daily, ongoing, and as needed basis.
• Educates patrons about responsible pet ownership and care in accordance with HSBC policies on a daily, ongoing, and as needed basis.
• Conducts the required adoption follow-up to answer any questions and to verify that proper pet care is being given after the adoption is complete on a daily and as needed basis.
• Maintains neatness and cleanliness in areas surrounding the Front Desk, Lobby and Get Acquainted Suites on a daily and as needed basis.
• Maintains current on updated promotions, shelter services, shelter programs and adoption efforts.
• Encourages solicitations from patrons in accordance to HSBC policies on a daily and as needed basis. Must meet a $10 monthly solicitation average.
• Promotes partnership with Purina and VCA.
• Verifies tag numbers.
• Adheres to HSBC’s disease management and safety precautions on an ongoing basis.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this Job, the employee is regularly exposed to domesticated animals and susceptible to being bitten or scratched.
• Clerical aspects of job are performed in office setting; however, at the main facility the employee may also work in kennels, cat areas, examination, training areas, and throughout the shelter and will have some exposure to wet or humid conditions (non-weather) while in the kennel areas.
• Job will occasionally require work to be performed outdoors as a result of mobile adoptions.
• While performing the duties of this Job, work is performed constantly in an animal shelter that operates seven days per week with exposure to animals, including some with questionable health and temperament concerns, high noise levels, zoonotic diseases, and cleaning agents.
• While performing the duties of this Job, the employee frequently positions self to handle animals of all sizes in a variety of areas and positions (low cages, high cages, on tables, on the floor, in vehicles, etc.).
• Job may occasionally require work to be performed at an offsite adoption center, which is in a retail store setting.
• The noise level in the work environment varies from low to moderate levels.

EDUCATION, EXPERIENCE, AND TRAINING

• High school diploma or general education degree (GED) required.
• One year of full-time customer service, clerical, or closely related work; or any equivalent combination of training and experience required.
• Knowledge and understanding of animal breeds and temperaments is preferred.
• Knowledge of proper phone etiquette.
• Knowledge of customer service principles and practices.
• Knowledge of administrative and clerical procedures.
• Experience with cash handling and credit card processing required.
• Possession of a valid Florida driver’s license required.