HVAC Dispatcher

R

R3 Roofing & Exteriors

HVAC Dispatcher

Davenport, IA
Full Time
Paid
  • Responsibilities

    Position: HVAC Dispatcher
    Location: Davenport, IA

    About Us:

    R3 Mechanical is the HVAC division of R3 Roofing & Exteriors, a family-owned company proudly rooted in the values of Loyalty, Accountability, and Community. With a strong reputation for excellence across roofing, exteriors, solar, and now mechanical services, we're continuing to grow—and we're looking for the right people to grow with us.

    Position Summary:

    We're hiring an HVAC Dispatcher to support our expanding service operations. This role is essential to ensuring smooth communication between customers, field technicians, and internal teams. The ideal candidate is highly organized, detail-oriented, and thrives in a dynamic setting where customer satisfaction and team coordination are top priorities.

    Key Responsibilities:

    • Schedule Service Appointments: Coordinate and dispatch HVAC technicians for service calls, maintenance, and installs.
    • Customer Communication: Serve as the primary point of contact—answering calls, providing updates, and resolving issues promptly and professionally.
    • Monitor Job Progress: Track technician schedules and job completion, ensuring timely service and clear communication.
    • Prioritize Requests: Triage service calls based on urgency and technician availability.
    • Coordinate Updates: Relay real-time updates and instructions to technicians in the field.
    • Maintain Service Logs: Accurately log service details and updates in dispatching software.
    • Handle Emergencies: Respond to urgent issues with quick, reliable solutions.
    • System Proficiency: Use scheduling and CRM software to manage workflow and generate service reports.
    • Customer Satisfaction: Follow up to ensure client expectations were met and address concerns as needed.

    Qualifications:

    • Experience: 1–3 years in dispatching, customer service, or administrative support; HVAC or trade service industry preferred.
    • Tech Proficiency
    • Communication Skills: Professional, clear, and confident—both verbal and written.
    • Organization & Accuracy: Strong multitasking, time management, and data entry skills.
    • Problem Solver: Calm under pressure, resourceful, and solution-focused.

    Working Conditions:

    • Location: In-office at our Davenport, IA location
    • Schedule: Monday–Friday, 7:30 AM – 4:30 PM
    • Environment: Fast-paced, collaborative, and supportive office setting

    Benefits:

    • Competitive annual salary starting at $35,000, with flexibility based on qualifications and experience
    • Health insurance
    • Paid time off and holidays
    • Ongoing training and professional development

    Core Values:

    At R3 Roofing & Exteriors, our core values of Loyalty, Accountability, and Community form the cornerstone of our company culture and operations. Here's what each value means to us:

    Loyalty:
    We prioritize long-term relationships built on trust and mutual respect—with both clients and team members. We seek employees who are dedicated, passionate, and driven to deliver excellence.

    Accountability:
    We take full responsibility for our actions and results. Whether meeting deadlines or resolving issues, we operate with transparency and integrity to consistently exceed expectations.

    Community:
    We foster a supportive and inclusive environment where everyone feels respected and empowered. That sense of community extends to our collaborative approach and how we support one another.

    If these values resonate with you, we'd love to explore how you can contribute to our growing team.

    All offers are contingent on a background check.