HVAC, Electrical and Plumbing Dispatcher

Mandolin HVAC and Construction LLC

HVAC, Electrical and Plumbing Dispatcher

Raleigh, NC
Full Time
Paid
  • Responsibilities

    Benefits:

    401(k)

    401(k) matching

    Dental insurance

    Health insurance

    Paid time off

    Vision insurance

    Benefits/Perks

    Competitive Compensation

    Great Work Environment

    Career Advancement Opportunities

    Job Summary: We are seeking a highly organized and customer-focused Dispatcher to coordinate service calls for our HVAC, plumbing, and electrical teams. This role is critical in ensuring efficient scheduling, timely response, and excellent customer service.

    Key Responsibilities:

    Schedule and dispatch technicians for HVAC, plumbing, and electrical service calls

    Coordinate daily routes and adjust schedules as needed

    Communicate with customers regarding appointment times and updates

    Monitor technician progress and provide real-time support

    Handle incoming calls, service requests, and emergency dispatches

    Maintain accurate records of jobs, invoices, and customer interactions

    Work closely with field technicians and management to optimize operations

    Qualifications:

    Previous dispatching or customer service experience (preferred in HVAC/plumbing/electrical)

    Strong communication and multitasking skills

    Ability to work in a fast-paced environment

    Proficiency with dispatch software and basic computer skills

    Strong problem-solving abilities and attention to detail

    Benefits:

    Competitive pay

    Health, dental, and vision insurance

    Paid time off and holidays

    Opportunities for growth and advancement

    We Offer: • Competitive compensation • Stable, full-time employment • Professional work environment • Opportunities for advancement