Benefits:
Opportunities to attend trade events
Company with strong regional reputation
Professional training & development
Supportive, high-performing team culture
Career growth in PE-backed platform
Paid time off & holidays
401(k) with company match
Health, dental & vision insurance
Competitive base + performance commission
Company car
Field Manager – Residential HVAC Installation
Viviano Heating & Air – Collinsville, Illinois Full-Time | On-Site
Compensation & Benefits
Base salary: $90,000–$120,000, depending on experience
Performance-based bonus opportunity tied to department outcomes, including callback rate and gross profit margin
Comprehensive benefits package
Company vehicle or vehicle allowance, if applicable
Phone and laptop provided, if applicable
Job Summary
Viviano Heating & Air, a leading residential HVAC contractor, is seeking a hands-on Field Manager to lead day-to-day field execution, quality control, and installer development within the residential HVAC installation department.
This is a key role for someone who is both technically strong and comfortable leading crews in the field. The right candidate will serve as the primary point of contact for installation teams, helping ensure every job is completed safely, efficiently, profitably, and to Viviano’s standards.
Position Summary
We are looking for a working technical leader who can bridge the gap between field execution and business performance.
The Field Manager will support installation crews in the field, troubleshoot technical issues, inspect job quality, coach installers, coordinate with sales when scope or field conditions change, and help drive consistency across the installation department.
This person should be proactive, solutions-oriented, and deeply knowledgeable in residential HVAC systems. The goal is to improve first-time completion, reduce callbacks, protect gross margin, and ensure customers receive a high-quality installation experience.
What You’ll Do
Technical Field Support / Quality Control
Review active job sites to ensure installations meet company quality standards, code requirements, and best practices Serve as the first point of contact when installation crews encounter technical issues or unexpected field conditions Provide hands-on support on complex or demanding installations as needed Identify quality issues in real time and address them directly with installers in the field Help ensure jobs are completed correctly the first time and reduce preventable callbacks
Pre-Job Planning / Technical Preparation
Review the daily installation schedule to identify jobs with added complexity, unusual system configurations, or higher execution risk Proactively brief installers before challenging jobs, including recommended approaches, potential complications, and best practices Confirm crews have the right materials, equipment, information, and job notes before heading to the site Help prevent avoidable delays, rework, or customer issues through stronger front-end planning
Sales / Installation Coordination
Serve as the operational link between the installation team and the sales team Contact the Comfort Advisor when field conditions reveal a scope issue, discrepancy, or missing information Loop sales back in when customer communication, re-scoping, or expectation-setting is required Help ensure clean handoffs from sale to installation and a strong customer experience
Standards Enforcement / Process Compliance
Ensure installers consistently follow Viviano’s installation procedures, safety protocols, and workmanship standards Document and address deviations from standard practices in a constructive and timely manner Help develop and improve installation SOPs, field checklists, and quality control processes Reinforce consistency across crews and job types
Installer Development / Coaching
Identify installer strengths, weaknesses, and development needs through direct field observation Provide on-the-job coaching and training to address recurring quality issues or skill gaps Coordinate or deliver structured training when department-wide patterns are identified Support onboarding of new installation technicians and ensure they understand Viviano’s standards from day one
What We’re Looking For
5+ years of relevant residential HVAC installation experience
Strong technical knowledge of residential HVAC systems, installation practices, codes, and troubleshooting
Experience leading, coaching, or mentoring installers in the field
Ability to diagnose technical issues and provide practical solutions on-site
Strong understanding of job quality, callback reduction, customer experience, and installation efficiency
Ability to review job details in advance and identify potential risks before crews arrive on-site
Clear communication skills with installers, sales team members, customers, and company leadership
Hands-on leadership style with a willingness to work alongside crews when needed
Strong organizational skills and ability to manage multiple jobs, crews, and priorities in a fast-paced environment
Preferred Qualifications
Prior experience as a Lead Installer, Installation Supervisor, Field Supervisor, Service Manager, or Installation Manager
Experience supporting residential replacement, retrofit, and changeout work
Familiarity with installation checklists, SOPs, quality control processes, and field training programs
Track record of reducing callbacks, improving crew performance, and protecting job profitability
Comfort working closely with sales teams to resolve scope gaps and customer communication issues
Bonus Opportunity
In addition to base salary, the Field Manager is eligible for performance-based bonuses tied to measurable installation department outcomes, including:
Callback Rate Bonus opportunity tied to maintaining department callback rates at or below defined thresholds. This reflects the Field Manager’s impact on quality control, installer training, and first-time completion.
Gross Profit Margin Bonus opportunity tied to the gross profit margin performance of the installation department. This rewards efficient job execution, waste reduction, proper planning, and protection of company margins.
Work Environment / Location
On-site role supporting Viviano Heating & Air’s residential HVAC installation department
Regular local travel to customer homes and active installation job sites
Hands-on field leadership role with time split between job site visits, crew support, pre-job planning, training, and coordination with operations and sales
Typical schedule is Monday through Friday, with additional time as job demands require.