HVAC Inside Sales Representative

R

R3 Roofing & Exteriors

HVAC Inside Sales Representative

Davenport, IA
Full Time
Paid
  • Responsibilities

    Position: Inside Sales Representative – HVAC Division
    Location: Davenport, IA

    About Us:

    R3 Mechanical is the HVAC division of R3 Roofing & Exteriors, a family-owned company proudly rooted in the values of Loyalty, Accountability, and Community. With a strong reputation for excellence across roofing, exteriors, solar, and now mechanical services, we're continuing to grow—and we're looking for the right people to grow with us.

    Position Summary:

    We're hiring an Inside Sales Representative to help drive the success of our newly launched HVAC division. This role is pivotal in managing incoming leads, converting inquiries into booked service calls, and providing top-notch customer service. The ideal candidate is a motivated self-starter with excellent communication skills, a customer-first attitude, and the ability to thrive in a fast-paced environment.

    Key Responsibilities:

    • Lead Management: Respond to inbound calls, online inquiries, and referrals to qualify and convert leads into scheduled HVAC service appointments or estimates.
    • Outbound Follow-Up: Make outbound calls to warm leads, previous customers, or inactive accounts to generate new business opportunities.
    • CRM Management: Accurately enter customer data, service needs, and follow-up activities into our CRM and scheduling systems.
    • Customer Engagement: Provide detailed product and service information to potential customers, ensuring a high standard of professionalism and courtesy.
    • Sales Support: Assist with creating and sending estimates, tracking proposal statuses, and following up to close sales.
    • Coordination: Collaborate with dispatchers, technicians, and managers to ensure a smooth handoff from sales to service delivery.
    • KPI Monitoring: Meet or exceed daily, weekly, and monthly performance metrics and conversion goals.
    • Continuous Improvement: Provide feedback to improve scripts, processes, and customer communication strategies.

    Qualifications:

    • Experience: 1–3 years in inside sales, customer service, or administrative roles; HVAC or trades industry experience preferred.

    • Communication Skills: Clear, persuasive, and confident communicator—both verbal and written.

    • Tech Proficiency: Comfortable using CRM platforms, scheduling tools, and basic office applications.

    • Sales Mindset: Results-oriented with a proactive approach to closing sales and meeting goals.

    • Organization & Follow-Through: Strong attention to detail and excellent time management.

    • Customer Focused: Positive attitude and a genuine interest in helping customers solve problems.

    Working Conditions:

    • Location: In-office at our Davenport, IA location
    • Schedule: Monday–Friday, 7:30 AM – 4:30 PM
    • Environment: Fast-paced, collaborative, and supportive office setting

    Compensation & Benefits:

    • Base Salary: $52,000 annually
    • Commission: 3% commission on closed sales
    • Health Insurance
    • Paid Time Off and Holidays
    • Ongoing Training and Professional Development

    Core Values:

    At R3 Roofing & Exteriors, our core values of Loyalty, Accountability, and Community form the cornerstone of our company culture and operations. Here's what each value means to us:

    • Loyalty: We prioritize long-term relationships built on trust and mutual respect—with both clients and team members. We seek employees who are dedicated, passionate, and driven to deliver excellence.
    • Accountability: We take full responsibility for our actions and results. Whether meeting deadlines or resolving issues, we operate with transparency and integrity to consistently exceed expectations.
    • Community: We foster a supportive and inclusive environment where everyone feels respected and empowered. That sense of community extends to our collaborative approach and how we support one another.

    If these values resonate with you, we'd love to explore how you can contribute to our growing team.

    All offers are contingent on a background check.