HVAC Service & Maintenance Manager
Location: Rochester, NY
Compensation: $100K base + $25K–$50K performance bonus potential (up to $150K OTE)
Reports to: General Manager
Type: Full-time | High-Ownership Role | Mission-Critical Leadership
Sector: Commercial HVAC Services
About the Company
This is a high-growth, private-equity-backed HVAC and plumbing services firm on a rapid trajectory — scaling from $3.2M to $11.2M revenue in just one year, with a $15M+ forecast for next year. Following a greenfield start, the company has successfully integrated five acquisitions (three HVAC, one plumbing, and one pending) into a unified operation. The culture is team-first, gritty, and built on trust, performance, and real opportunity.
The Opportunity
This is not just a middle manager role. You’ll lead a department that accounts for 80% of company revenue and directly impact operational success, employee retention, and customer satisfaction. You'll be empowered to build a team, enforce standards, and create a culture of both excellence and care. Think: “Company First Sergeant” meets small business GM-in-training.
If you’ve led soldiers or NCOs, balanced mission and morale, and want to apply that leadership in a fast-scaling business — this is your shot.
What You’ll Do
Team Leadership & People Management
Lead a team of 11 HVAC service techs (growing to 15+ by EOY 2026)
Supervise one field supervisor as your right-hand lead tech
Foster a team culture that blends accountability with care and camaraderie
Act as a coach, leader, and escalation point for both operational and personal issues
Manage performance, development, and hiring for your department
Operations & Service Excellence
Own the P&L for your department and meet monthly revenue targets
Schedule and coordinate all HVAC service and maintenance work
Manage response times, technician productivity, and service KPIs
Step in as the face of the company for escalated customer issues
Lead with a field-first mindset — expect to be on call and hands-on when needed
Culture & Growth
Be a unifying force across newly integrated legacy businesses
Help set the tone as the business scales from startup to regional leader
Work closely with the General Manager and senior leadership on process improvement, strategic growth, and customer satisfaction initiatives
You’d Be a Great Fit If You Have:
5–15 years of leadership experience, ideally in high-responsibility roles (military, trades, ops, logistics, etc.)
A reputation for both tough love and trust — you hold people accountable and make them better
Experience managing frontline teams (8–20 people) in dynamic environments
Comfort owning financial performance (P&L exposure is a plus)
Strong interpersonal skills: you know your team’s names, their kids’ names — and you still hit your numbers
A bias for action and the humility to learn an unfamiliar industry quickly
Nice to Have:
Trades background or familiarity with HVAC/plumbing (not required)
Experience leading NCOs, platoons, maintenance teams, or blue-collar crews
Rochester roots or willingness to relocate to the area (relocation support available)
Comfortable working 7:30–5, with after-hours support as needed
Why Join Us
Own one of the most impactful departments in a high-growth business
Work with a veteran-friendly GM who values leadership over technical expertise
Step into a leadership culture that feels like a post-military team — high care, high standards
Get hands-on exposure to business leadership, operations, and strategy
Clear upward mobility: prove yourself here, and more opportunity will follow
Interview Process
Round 1: Video or in-person interview with GM
Round 2: Panel interview (GM + senior leaders)
Final Round: On-site visit at Rochester facility
MilSpec Talent is a boutique headhunting firm that helps our clients get connected with top talent in the industry. We work with mid-career, industry-experienced Veterans with 3-15 years of proven success in the private sector. For our contingency recruitment partners, we provide this value with minimal risk.