Benefits:

Free uniforms

Health insurance

Training & development

Join the One Hour Heating & Air Conditioning Team in Fuquay-Varina!

We are a newly launched One Hour Heating & Air Conditioning franchise serving the Fuquay-Varina and greater Raleigh area. Backed by one of the most recognized names in the HVAC industry, we combine the strength and support of a national brand with the energy and opportunity of a growing local team. We are looking for a motivated Office Coordinator to join us and we want someone who is ready to grow with us as we build something great in this market.

If you value professionalism and punctuality, thrive in a fast-paced environment, and love providing amazing customer experiences, you may be exactly who we are looking for.

JOB SUMMARY

This position serves as the first point of contact for our customers and the operational backbone of our field team. As our Office Coordinator, you will handle all inbound customer calls, book service appointments, and dispatch our technicians to ensure maximum scheduling efficiency without ever compromising client satisfaction.

This is a dual role ideal for someone who is equally comfortable on the phone with customers and managing a busy dispatch board. You will be the voice of our company and the engine that keeps our technicians productive and our customers happy every single day.

JOB DUTIES

Customer Service & Call Booking

Answer all inbound customer calls promptly and professionally, you are the first impression of our company

Book service calls, maintenance appointments, and installation estimates with accuracy and efficiency

Handle online booking requests, website inquiries, and follow-up communications

Send appointment confirmations and reminders to customers ahead of scheduled visits

Notify clients ahead of time without fail if the technician is not going to arrive within the scheduled time window

Reschedule appointment times at the client's convenience as necessary

Follow up with customers after completed jobs to ensure satisfaction and encourage Google reviews

Resolve customer complaints professionally and escalate to ownership when needed

Dispatching & Field Coordination

Manage the dispatch board to keep field personnel on the move, servicing clients, and generating revenue

Make every effort to compress call scheduling, effectively maximizing productivity and revenue

Send the right technician to the right job based on skill level, location, and availability

Communicate with technicians in the field throughout the day to relay updates, job details, and customer notes

Coordinate with vendors and suppliers to arrange efficient delivery of parts to technicians in the field

Debrief with technicians upon completion of jobs to identify any outstanding client satisfaction issues

Monitor job progress and adjust the schedule as emergency or same-day calls come in

Office & Administrative

Maintain accurate customer records, job notes, and equipment information in field service software

Create and manage work orders and invoices

Assist with parts ordering and vendor coordination

Support ownership with day-to-day administrative needs as required

MINIMUM REQUIREMENTS

High school diploma or equivalent required

Strong phone presence warm, professional, and confident with customers

Prior customer service experience required

Strong computer and multitasking skills

Ability to stay calm and think clearly during busy periods or scheduling conflicts

Reliable, punctual, and self-motivated

Prior dispatch or scheduling experience in a trades environment preferred

ServiceTitan experience is a strong plus and will be prioritized in our hiring process

WHAT WE OFFER

Competitive hourly pay: $18–$22/hr based on experience

Full-time, stable year-round position

Monday through Friday

The backing of a nationally recognized brand with the feel of a close-knit local team

Real growth opportunity as our franchise grows in this market, so do the opportunities, responsibilities, and compensation within this role

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating and Air Conditioning Corporate.