Benefits:

Performance Raise

Free uniforms

Paid time off

Must have desired/relevant experience to be considered. Pay based on experience and job performance. Raises considered based on job performance.

Position Overview

All In One Home Services is seeking a highly organized and customer-focused HVAC Office Scheduler / Dispatcher to join our team. This role is critical to daily operations, ensuring technicians are efficiently scheduled, customers are communicated with clearly, and service calls are executed smoothly. The ideal candidate thrives in a fast-paced environment, is detail-oriented, and excels at coordinating multiple priorities.

Key Responsibilities

Scheduling & Dispatch

Schedule and dispatch HVAC technicians for service, maintenance, and installation calls

Optimize daily routes to maximize efficiency and minimize drive time

Adjust schedules in real time based on emergencies, cancellations, and technician availability

Ensure technicians have accurate job details, customer information, and equipment needs

Customer Communication

Confirm appointments with customers via phone, text, or email

Provide updates on technician arrival times and schedule changes

Handle inbound calls related to scheduling, delays, or service inquiries

Maintain a professional, friendly, and solution-oriented approach at all times

Operational Coordination

Work closely with operations managers and technicians to ensure smooth job flow

Monitor job progress throughout the day and proactively resolve scheduling conflicts

Coordinate with sales and installation teams for seamless job transitions

Maintain accurate records in CRM and dispatch software

Administrative Duties

Enter and update customer information, job notes, and scheduling details in CRM

Track daily metrics such as call volume, booking rates, and technician utilization

Assist with reporting and operational tracking as needed

Support office team with additional administrative tasks

Qualifications

Previous experience in scheduling, dispatch, or customer service (HVAC or home services preferred)

Strong organizational and time management skills

Ability to multitask and adapt in a fast-paced environment

Excellent communication and problem-solving skills

Proficiency with computers, CRM systems, and scheduling software

Positive attitude and team-oriented mindset

Preferred Qualifications

Experience with ServiceTitan, Housecall Pro, or similar platforms

Knowledge of HVAC terminology and service processes

Compensation & Benefits

Competitive hourly pay (based on experience)

Paid time off and holidays

Ongoing training and development opportunities

Supportive team environment

What Success Looks Like

Efficiently filled schedules with minimal gaps

High technician productivity and utilization

Strong customer satisfaction and communication

Accurate and up-to-date scheduling data

Why Join All In One Home Services?

Growing, team-oriented company

Opportunities for advancement

Fast-paced, engaging work environment

Make a direct impact on daily operations and customer experience