HVAC Operations Manager - License Holder

Location: Greater Worcester, MA Area Employment Type: Full-Time Salary Range: $120,000+ (Based on Qualifications) + Commission, Bonuses

Are you a seasoned HVAC leader with a Massachusetts license ready to build and scale a thriving business? We're seeking a dynamic Operations Manager to drive operational excellence, fuel growth, and lead a high-performing team in residential and commercial HVAC services. This is your chance to shape a startup into a powerhouse, blending hands-on technical expertise with strategic oversight in a fun, collaborative environment. If you excel at hitting revenue targets, fostering teamwork, and embracing innovation like AI tools, join us to make a lasting impact.

Why You'll Thrive Here

We create a vibrant, goal-crushing atmosphere where hard work meets high energy. Celebrate wins with the team, grow from the ground up, and enjoy perks that reward your dedication:

Competitive base salary starting at $120,000+, plus commissions on sales goals and annual bonuses.

Company vehicle with gas card.

Comprehensive health and dental insurance.

Opportunities for professional development and lifelong learning, including cutting-edge tools like AI applications.

Our core values guide everything:

Customer 1st - Prioritize client needs in every decision.

Safety - Get home to your family every day.

Continuous Improvement - Push for better results daily.

Continuous Learning - Stay ahead with industry trends and tech.

Accountability - Own your goals and deliver.

Teamwork - Collaborate for shared success.

Key Responsibilities

Take full ownership of profit and loss while leading day-to-day operations:

Drive operations to meet profit, growth, and revenue targets.

Manage budgets, sales performance, and operational metrics.

Build and nurture vendor relationships for optimal pricing and services.

Optimize dispatch and workload for technicians to ensure efficiency.

Hands-on troubleshooting, diagnostics, repairs, and installations for commercial and residential heating/cooling systems, plus preventative maintenance.

Champion customer satisfaction with same-day issue resolution.

Coach and develop staff to maintain high standards and team unity.

Develop work instructions, procedures, and a robust knowledge base.

Oversee job costing, project management, and strict safety compliance.

What We're Looking For

The ideal candidate is easy to work with, highly collaborative, and a natural people developer who thrives on building winning teams. With a strong sales mindset to drive new revenue and exceptional customer skills as a top priority, you'll excel at documentation, setting up continuity processes, and leveraging new tech like AI copilots to streamline operations.

10-15 years of HVAC experience, with management, lead technician, or supervisor roles preferred.

Proven success in exceeding revenue goals and managing P&L.

Expertise in job costing, team building, and operational efficiency.

Strong interpersonal, verbal, and written communication skills.

Proficiency with computers and Microsoft Office.

Valid driver's license held for at least 12 months, with no major traffic violations (e.g., DUI, hit-and-run, suspension, reckless driving) or multiple minor infractions/collisions in the past 3 years.

Education and Certifications:

Active Massachusetts Air Conditioning and Refrigeration Contractors License (required).

EPA 608 Certification.

Bachelor's degree or equivalent relevant work experience.

Physical and Work Conditions

This role involves a mix of office work and field assessments:

Frequent bending, stooping, kneeling, climbing, reaching, and driving in heavy traffic across various weather conditions.

Ability to stand, walk, climb, bend, kneel, stoop, stretch, twist, reach, and travel extended distances.

Normal or corrected vision for close, distance, peripheral, and depth perception.

Ready to lead with purpose and grow your career? Apply now with your resume and a brief note on your HVAC leadership experience. We review applications quickly and connect with top fits within days. Let's build the future of HVAC together!