Job Description

• Provide remote technical support to field technicians and store associates via phone and chat
• Troubleshoot HVAC and refrigeration system issues
• Utilize the VVC system to receive and track support requests
• Guide field teams through repair procedures and best practices
• Collaborate with maintenance teams to ensure timely and efficient repairs
• Document all troubleshooting steps and resolutions accurately
• Stay current with HVAC technologies, safety regulations, and company procedures

Qualifications

• 1+ years of experience in HVAC and refrigeration troubleshooting
• 1+ years of experience with commercial refrigeration and HVAC systems
• 1 year of experience in Microsoft Office
• Experience with remote diagnostics and troubleshooting
• Experience in customer service
• Strong communication skills to assist field technicians effectively
• Ability to work in a fast-paced, high-volume support environment

Additional Information

Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.