Benefits:

401(k)

Competitive salary

Dental insurance

Health insurance

Paid time off

Vision insurance

We're seeking a Service Operations Coordinator to take charge of daily activities within our HVAC service department. This role ensures smooth field operations, efficient scheduling, and high-quality service outcomes that keep our clients satisfied and systems running.

Responsibilities:

Manage technician schedules and coordinate service calls for maximum efficiency

Support the service team with technical guidance and real-time troubleshooting assistance

Lead and develop technicians through training, performance feedback, and daily oversight

Serve as the primary liaison between service, operations, and customer support teams

Promote a safe, productive work environment and ensure adherence to safety protocols

Monitor service performance, track results, and address service quality issues

Maintain strong client relationships through proactive communication and problem-solving

Requirements:

Prior experience coordinating service operations within the HVAC or mechanical trades

Confident communicator with strong organizational and multitasking abilities

Hands-on understanding of HVAC systems and technician workflows

Ability to use service software platforms to manage dispatch, track calls, and support field staff

Proven record of leading teams or managing service workflows in a fast-paced environment.

Design Hire is proud to be an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.

Employment Eligibility if hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.