Benefits:

401(k)

Bonus based on performance

Company car

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

Service Manager: oversee the installation, maintenance, and repair of heating, ventilation, and air conditioning systems. Build and lead a team of technicians, ensuring efficient and quality service delivery to customers. Their responsibilities include scheduling, technical support, quality control, training, and sometimes even sales.

1. Leadership and Management: Team Management: Recruit, hire, train, and manage a team of HVAC technicians, providing guidance and support.

Scheduling and Dispatch:

Plan and coordinate service schedules, dispatching technicians to various jobs while optimizing routes and time.

Performance Management:

Monitor technician performance, provide feedback, and conduct performance reviews.

Training and Development:

Organize training programs to enhance technicians' skills and knowledge, ensuring they stay up-to-date on the latest technologies and safety regulations.

2. Technical Expertise and Support:

Troubleshooting:

Assist technicians in diagnosing and resolving complex HVAC system issues, providing technical guidance when needed.

Quality Control:

Ensure that all installations, repairs, and maintenance work meet the required standards and comply with regulations.

Compliance:

Ensure adherence to local, state, and federal regulations related to HVAC installation, maintenance, and repair.

3. Customer Relations and Sales:

Customer Communication: Interact with customers to understand their needs, address concerns, and provide service updates.

Sales and Business Development: In some cases, HVAC Service Managers may also be involved in generating sales leads, developing maintenance agreements, and estimating costs for projects.

4. Administrative Tasks:

Inventory Management:

Oversee the inventory of parts, tools, and equipment, ensuring technicians have the necessary resources for their work.

Reporting:

Prepare reports on project progress, technician performance, and customer feedback.

Budget Management:

Manage the service department's budget and ensure efficient resource allocation.

5. Other Responsibilities:

Safety Compliance: Ensure that all work is performed safely and in accordance with safety regulations.

Vehicle Maintenance: Oversee the maintenance and upkeep of service vehicles.

Problem Solving: Address and resolve any issues or conflicts that may arise within the service team or with customers.

The HVAC Service Manager is a crucial role that combines technical expertise, leadership skills, and customer service acumen to ensure the efficient and effective operation of an HVAC service department.