Benefits:

401(k) matching

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

The HVAC Service Manager is an instrumental part of the leadership team and heads the HVAC Division in technician supervision and customer service. As a leader, the HVAC Service Manager will strive for division growth, improve division processes, proactively manage supplier relationships, lead and coach field personnel, create reports, streamline process and provide excellent customer service to our loyal customer base.

RESPONSIBILIITIES/DUTIES

The HVAC Service Manager directs daily operations of the HVAC Division by successfully performing the following responsibilities:

Generate sales leads; and promotes and develops maintenance/service agreements; and generates job estimates

Schedules, directs and provides technical support for HVAC technicians to meet service demands and customers’ expectations

Maintains priority on customer service excellence

Recruits and trains HVAC technicians as required to meet workload demands, and company or customer expectations

Supervises and directs the HVAC technicians

Reviews technicians’ work to ensure quality meets established standards, techniques and safety requirements; makes recommendations as requirements to improve quality and productivity

Responsible for HVAC technicians’ performance and for setting improvement goals per company requirements

Establishes and maintains a regular training program to ensure that HVAC technicians are properly trained on latest service techniques and safety procedures for equipment and general working conditions

Conducts group and one-on-one meetings with technicians

Develops and monitors budgets, goals and objectives to insure departmental profitability

Reviews work orders, invoices and time reports for accuracy, to optimize cash flow

Specifies and makes sure that required parts are ordered in timely fashion to ensure work deadlines are met

Ensures that all company/department policies are being followed by all HVAC technicians

Manages the fleet maintenance program

Keeps current with latest factory OEM training on current products, and coordinates HVAC technician training

Work with other departmental managers to meet company and departmental goals and objectives

*salary commensurate with experience

Requirements

The HVAC Service Manager should possess:

Excellent customer service and sales skills

Five years HVAC Management related experience

Exhibit an in-depth understanding of HVAC and refrigeration systems

Technical aptitude with knowledge of local codes and an ability to use resources at hand to find solutions

Excellent leadership skills to enhance team productivity

Excellent verbal and written communication skills

Highly organized with the ability to handle multiple tasks and assignments

Strong computer skills

Possess a strong personal desire for improvement; and the desire to motivate HVAC technicians to be better tomorrow than they are today

Have a professional appearance; a top performer and strong closer who can instill pride of workmanship in himself and in others

Valid driver’s license

Ability and willingness to work occasional nights, weekends and holidays as required