Benefits:

Bonus based on performance

Company car

Free uniforms

Opportunity for advancement

Training & development

What Sugar Bear Invests in the Technician

A technician’s $52 hourly wage is only one part of what it costs Sugar Bear to put a professional HVAC technician on the road.

Internal Labor Model

Technician wage:

$52/hour

What We Expect From a Sugar Bear HVAC Technician

We are looking for more than a technician who can change a capacitor.

A Sugar Bear HVAC professional should be capable of:

Diagnosing the complete HVAC system

Understanding electrical and refrigeration systems

Testing system performance

Checking airflow

Identifying safety concerns

Evaluating equipment condition

Explaining findings in homeowner-friendly language

Providing repair and replacement options

Documenting equipment condition

Taking before-and-after photographs

Keeping the customer’s property clean

Reducing callbacks

Building customer trust

Generating five-star customer experiences

SERVICE — NOT PRESSURE

Sugar Bear’s philosophy is:

We do not sell. We educate. The homeowner decides.

The technician’s responsibility is to show the homeowner:

What is happening now.

Why it is happening.

What can be repaired.

What could fail next.

What options are available.

What makes the most financial sense for that homeowner.

Then we allow the customer to make the decision.

What Sugar Bear Provides

Sugar Bear provides the brand.

Sugar Bear provides the marketing.

Sugar Bear provides the customers.

Sugar Bear provides the truck.

Sugar Bear provides dispatch and office support.

Sugar Bear provides the systems and training.

Sugar Bear provides the opportunity.

The technician provides:

Technical Knowledge + Attitude + Communication + Craftsmanship + Customer Service