****Position: HVAC Service Expert
Location: Urbandale, IA (Des Moines Metro Area)
Company: R3 Heating & Air (A Division of R3 Roofing & Exteriors)
Schedule: Full-Time | Monday–Friday | Some On-Call Required
About Us:
R3 Heating & Air is the rapidly expanding mechanical division of R3 Roofing & Exteriors, a family-owned company built on the values of Loyalty, Accountability, and Community. We're committed to delivering exceptional HVAC service across the Des Moines metro, and we're looking for skilled professionals who want to grow with a company that values teamwork, quality workmanship, and integrity.
Position Summary:
We're hiring a knowledgeable and customer-focused HVAC Service Expert to join our growing team. In this role, you'll be responsible for diagnosing, repairing, and maintaining heating, ventilation, air conditioning, and refrigeration systems. You'll also play a key part in delivering an exceptional customer experience and helping homeowners make informed decisions about their comfort systems.
Key Responsibilities:
Repair & Maintain Systems:
Inspect, troubleshoot, and repair HVAC systems to ensure efficiency, performance, and safety. Conduct preventative maintenance and system tune-ups.
Diagnose System Issues:
Use gauges, meters, and other diagnostic tools to identify system problems and recommend solutions. Clearly communicate findings and options to customers.
Code Compliance & Safety:
Adhere to local, state, and national HVAC codes (EPA, OSHA). Use proper PPE, handle refrigerants safely, and maintain job site cleanliness.
Customer Communication:
Deliver high-level service and clearly explain issues, repair options, and estimates. Recommend upgrades or memberships with professionalism and integrity. Present a minimum of 3 options to each customer to match their needs.
Documentation & Invoicing:
Accurately document service calls, diagnostics, and repairs in the CRM. Handle invoices, payments, and receipts in a timely and organized manner.
Tools, Equipment & Vehicle Care:
Maintain your own basic tools. Keep company vehicles clean and organized. Track inventory and report any shortages or malfunctions.
Training & Team Support:
Stay current through ongoing training and team meetings. Work with dispatchers, sales staff, and junior techs to ensure job success and company growth.
Professionalism & Teamwork:
Wear the company uniform, keep work areas clean, and represent R3 Heating & Air with pride. Be willing to take on rotating on-call shifts and mentor newer team members.
Key Performance Indicators (KPIs):
What We're Looking For:
Compensation & Benefits: