Benefits:
401(k)
Health insurance
Paid time off
401(k) matching
Bonus based on performance
Company parties
Competitive salary
Dental insurance
Free uniforms
Opportunity for advancement
Training & development
Vision insurance
Who We Are:
“Your Home Comfort Experts Since 1956”
At Leonard Splaine Company, we’ve built our reputation on craftsmanship, care, and integrity. For seven decades, we’ve proudly served Northern Virginia homeowners with exceptional HVAC and generator services.
Founded in 1956, our family-owned company has grown from humble beginnings into one of the region’s most trusted names in home comfort — all while staying true to the same values that started it all: quality, integrity, and service.
If you take pride in your work, love solving problems, and want to be part of a company that’s redefining what “quality service” means, we want to meet you.
Why You’ll Love Working With Us:
· Competitive Weekly Pay + Performance Incentives
· Company Vehicle
· Company iPad/Service Titan
· Health Insurance
· 401(k) with 5% Company Match
· Paid Time Off & 6 Paid Holidays
· Paid Training and Career Advancement Opportunities (We are a Nexstar Company!)
· Family-Owned, Team-First Culture
· Supportive Office Team – from dispatch to warehouse to leadership, we’ve got your back every step of the way
· We Celebrate Wins! Employee recognition, team cookouts, and company events are part of who we are
· Compete and Win! Paid Time Off and other prizes when you win monthly review contests
· We Give Back! We are dedicated to community causes, whether is a free install to supporting our local charities
Check us out on Social Media:
What You’ll Do as Service Manager
Lead & Develop the Service Team
Coach HVAC technicians in diagnostics, communication, estimate presentation, and sales performance
Conduct regular ride-alongs and structured coaching conversations
Reinforce execution of the Leonard Splaine Tech Agenda (Nexstar Service System)
Build advancement pathways (Junior → Senior → Lead)
Drive Revenue Performance
Increase Tech Generated Leads, Average Ticket, Close Rate, and Membership Attach Rate
Review daily KPIs and adjust coaching accordingly
Partner with Sales/Comfort Advisors to align service with replacement goals
Hold technicians accountable to performance standards
Operational Excellence
Partner with Dispatch to maximize scheduling efficiency
Reduce callbacks and improve first-time fix rate
Monitor ServiceTitan documentation accuracy
Ensure strong coordination between Service, Install, and Sales
Quality & Standards
Maintain high standards for safety, workmanship, and customer experience
Audit job notes, photos, and compliance documentation
Enforce aged equipment and replacement recommendation policies
Stay current on industry best practices
How You Lead
We’re looking for a hands-on, high-performance leader who:
Develops people
Drives measurable results
Builds accountability and pride
Leads by example
Coaches using data, not emotion
What You Own
Service Department revenue performance
Technician development and accountability
Average ticket growth and tech-generated leads
Callback reduction and service quality
Customer experience delivered in the home
Overall service team culture
Performance-Based Incentives
Bonuses tied to:
Revenue growth
Average ticket improvement
Membership growth
Callback reduction
Technician development milestones
When your team wins, you win.
What We’re Looking For
Proven experience managing residential HVAC service teams
Strong leadership and coaching ability
Track record of driving revenue performance
Deep HVAC technical knowledge
Experience with ServiceTitan (preferred)
EPA Certification (Required) | NATE (Preferred)
Valid driver’s license with clean record
Ready to Lead a High-Performance Service Team?
If you’re ready to build, develop, and lead a service department that sets the standard in Northern Virginia — we’d love to talk.
Join Leonard Splaine Company and help us continue raising the bar in home comfort.