Job Description

What you will do:

This position is fully responsible for the organization and operation of the Technical Support Services function for the branch. A company vehicle will be provided for the travel portion of this position. This is a remote role, but this person must reside between Fort Piece and Miami-Dade to be considered for the role.

How you will do it:

• Provide technical support of York product to customers in regard to installation, application, service problems, and performance issues either by phone or on-site.
• Support branch personnel in application and technical information of previous, current, and new products.
• Comfortable facilitating training for HVAC contractors
• Supervise, monitor, and fulfill warranty obligations on the UPG product line.
• Develops, assembles and/or facilitates technical, service and/or products training for Contractors.
• Assist branch personnel in determination of necessary parts inventory for new products or parts relative to service letters.
• Resolution of customer complaints, working with the dealer, the consumer, and factory customer relations towards highest possible resolution satisfactory to all parties.
• Advise and distribute as necessary Service and Service-Tips letters.

Qualifications

What We Look For

• Bachelor’s Degree in a related field or equivalent combined education and experience.
• Must be bilingual (English and Spanish)
• A minimum of 10 years HVAC (residential & commercial) field experience as a successful service manager or with a Distributor/OEM
• Proficiency in a Windows operating environment, including email and Microsoft Office software.
• Effective and professional customer communication, organization skills and time management.
• Strong leadership skills and professional creativity.
• Effective teaching abilities; ability to conduct classroom HVAC trainings with contractors
• Ability to travel up to 40% (This territory will cover Fort Pierce to the Miami Dade area)

Additional Information

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