HVAC Technical Support Specialist -- Mississauga ON
Our client is seeking a Technical Support Engineer/Specialist who focuses on providing expert assistance for the company's HVAC products (e.g., boilers, air conditioners, furnaces, water heaters, controls, heat pumps, or related equipment.
Key Responsibilities
\- Deliver technical assistance via phone, email, or video chat to troubleshoot issues, diagnose problems, and guide resolution for HVAC equipment, controls, installation, operation, and maintenance.
\- Assist with setup, configuration, commissioning, startup, and operation of manufacturer-specific products.
\- Guide troubleshooting, repair, wiring, electrical/mechanical components, refrigeration principles, and system performance.
\- Handle warranty claims, technical service bulletins, and monitor/support warranty-related issues.
\- Respond to inquiries about product information, specifications, applications, and compatibility.
\- Document support interactions, track issues in databases or CRM systems, and escalate complex problems to engineering, quality, or R&D teams.
\- Contribute to product improvement by relaying recurring issues, customer feedback, or field data.
\- Conduct training sessions (remote or in-person) for contractors, distributors, installers, or field staff on product use, best practices, and updates.
\- Support sales indirectly by offering pre- or post-sales technical expertise.
\- Stay current on manufacturer product lines, industry standards, regulations (e.g., refrigerant handling), and emerging technologies.
Requirements and Qualifications
\- Strong background in HVAC/R systems, including hands-on field experience (often 3–7+ years as a service/installation technician).
\- Knowledge of electrical, mechanical, refrigeration cycles, controls/BAS, and diagnostics.
\- Key certifications for Ontario preferred, but not required
\- Technical degree/diploma in HVAC, mechanical engineering, electrical/electronics, or related field (some roles accept equivalent experience).
\- Excellent communication skills for explaining complex technical concepts clearly to non-experts.
\- Proficiency with tools like ticketing systems, diagnostic software, MS Office, and sometimes remote monitoring tools.
\- Ability to multitask, prioritize support requests, and work under pressure.
\- Willingness for occasional travel (e.g., job site visits for training or escalated issues) or on-call duties.
\- Manufacturer-specific product knowledge is a plus, gained through prior experience or training.
Reach out today for more information
ROSS EVANS
My Direct Email