Benefits:

401(k) matching

Health insurance

Paid time off

401(k)

Company car

HVAC Technical Support Specialist & Trainer

Location: Albany, NY (Capital District) Territory: New York, Western Vermont & Western Massachusetts Travel: 25%-50% (occasional overnight travel) Position Type: Full-Time | Salaried

Salary: $75,000 – $85,000 based on experience

Company: TSS Associates, Inc.

Ready to Use Your HVAC Experience in a New Way?

Tired of crawling through attics, rooftops, and crawl spaces every day?

TSS Associates, Inc. is looking for an experienced HVAC technician who wants to take the next step in their career by helping support and train contractors across the region.

This position allows you to use your hands-on HVAC knowledge to solve real technical challenges and help other technicians succeed, while still staying connected to the field.

If you enjoy troubleshooting complex systems and sharing your knowledge with other technicians, this role offers a great opportunity to grow within the HVAC industry.

About TSS Associates

TSS Associates, Inc. is a well-established manufacturers’ representative agency serving the HVAC industry throughout New York and New England.

We work closely with contractors, distributors, and engineers to support leading HVAC manufacturers by providing product expertise, technical support, and hands-on training.

Our reputation in the industry is built on technical knowledge, responsiveness, and strong relationships with the contractor community.

What You'll Do

This role blends technical troubleshooting, contractor support, and HVAC training.

Technical Support

Provide in-person and/or phone troubleshooting support to contractors and distributors

Help diagnose system issues involving furnaces, boilers, heat pumps, and air conditioning systems

Assist with product startup, configuration, and system optimization

Contractor Training

Lead in-person training sessions for contractors and technicians

Training classes typically range from 3–20 attendees

Trainings are held during normal business hours at contractor shops, distributor locations, or training facilities

Demonstrate installation, service, and troubleshooting best practices

Field Support

Travel throughout the territory to assist with advanced technical issues

Work directly with contractors on-site when additional support is needed

Support distributor training events and product demonstrations

When not traveling, this role works from our Albany office providing technical support by phone and assisting with training coordination.

What We're Looking For

We’re seeking someone with real field experience who understands what HVAC technicians deal with every day.

Requirements:

5+ years of hands-on HVAC installation or service experience

Strong troubleshooting knowledge of furnaces, heat pumps, air conditioning systems, and boilers

Ability to clearly explain technical concepts to other technicians

Comfortable speaking to small groups during training sessions

Organized and self-motivated

Basic computer skills (Microsoft Office, CRM systems)

Valid driver’s license and willingness to travel within the territory

Preferred but not required:

Hydronics / boiler experience

Experience with high-efficiency systems

Previous experience mentoring or training other technicians

What We Offer

Salary: $75,000 – $85,000

Company-provided service van

Health insurance

Retirement plan

Company laptop and phone

A supportive and experienced team environment

Travel Expectations

Approximately 25%-50% travel within the territory

Overnight travel a few times per month

Training sessions held during business hours

Interested in Joining Our Team?

Please send your resume to:

Ashley Ritz TSS Associates, Inc. 📧 ashley@tssassociatesinc.com