Benefits:

Company parties

Competitive salary

Flexible schedule

Free food & snacks

Home office stipend

Dispatcher / Administrative Assistant

Location: San Anotnio, TX Company: Straight Cool Mechanical services Employment Type: Full-Time

About Us

We are a growing commercial HVAC company based in San Antonio, TX, specializing in service, repairs, and maintenance for commercial and industrial clients. We pride ourselves on professionalism, responsiveness, and strong customer relationships. We’re looking for a highly organized, detail-oriented Dispatcher / Administrative Assistant to help keep our operations running smoothly.

Position Overview

The Dispatcher / Administrative Assistant plays a key role in coordinating service calls, supporting technicians in the field, and ensuring excellent customer communication. This person will manage scheduling, handle inbound calls, assist with billing and paperwork, and support daily office operations.

Key Responsibilities

Dispatching & Scheduling

Schedule and dispatch HVAC service technicians efficiently

Monitor technician progress and adjust schedules as needed

Communicate job details clearly to field staff

Prioritize emergency service calls appropriately

Customer Communication

Answer incoming calls professionally and courteously

Schedule service appointments

Follow up with customers on job status and completion

Maintain accurate customer records

Administrative Support

Create and process work orders

Assist with invoicing and basic billing tasks

Maintain service agreements and maintenance schedules

Order parts and coordinate deliveries

File and organize documents (digital and physical)

Qualifications

Required:

Strong organizational and multitasking skills

Excellent phone and communication skills

Proficient in Microsoft Office (Word, Excel, Outlook)

Ability to work in a fast-paced environment

Professional and dependable

Preferred:

Experience in HVAC, construction, or service-based industries

Dispatching experience

Familiarity with service management software (e.g., ServiceTitan, Housecall Pro, or similar)

What We Offer

Competitive pay (based on experience)

Stable, full-time position

Supportive team environment

Opportunity to grow with a growing commercial HVAC company

How to Apply

Please send your resume and a brief introduction to admin@straightcoolac.com

Flexible work from home options available.