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Customer Service Representative

HW Staffing Solutions

Customer Service Representative

Southborough, MA
Full Time
Paid
  • Responsibilities

    Job Description

    COMPANY: We operate as a non-profit organization offering thermostats, water-saving devices, and rebate progressing services.

    BENEFITS: Extensive Health and Dental Plan, 401K options, and growth potential  

    PAY AND SCHEDULE: We are offering $16.75-$17.50 per hour to start. The schedule is Monday-Friday 8:30 am – 5:00 pm

    QUALIFICATION

    • High School Diploma with some college or industry-related experience preferred
    • 1-2 years of office experience
    • Computer skills and data entry experience
    • Ability to pass a pre-employment background check

    RESPONSIBILITIES

    • Answer a high volume of incoming calls while utilizing multiple databases and resources.
    • Process orders, returns, credits, and exchanges for customers.
    • Assist customers in identifying available energy conservation programs, rules, and application processes.
    • Assist customers using multiple forms of communication, including but not limited to: phone, email, and chat

    LOCATION: We are located in Southborough, Ma

    Company Description

    HW Staffing Solutions is a family owned and operated business founded by Helen Walsh Holman in 1980. We have a strong 31 year history of providing our clients with quality candidates and service without sacrificing values. Helen’s vision and dedication has been carried down by her son Edward Walsh Jr. who as president has contributed to the vision of growth and success of the company through-out New England. We truly understand and respect the value of our clients’ time and need for a staffing partner to listen to what they are saying. Our approach is to offer in-depth customized staffing solutions to meet our clients' needs. Our consultative approach includes reviewing your best hiring practices and incorporating them into our screening process. Dedication and commitment has delivered success and growth for our clients, candidates and our organization. HW Staffing is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, age, genetic information, national origin, veteran status, membership in or application to the uniformed services, physical or mental disability or any other classification protected by applicable law.